Overview:
Orthodontic Treatment Coordinator

Pippin Dental and Braces - Keystone and Lafayette locations

Full Time: Monday - Friday
Travel between our Keystone and Lafayette locations required
Competitive Pay
Bonus Opportunity
Full Benefits

The Treatment Coordinator is an important face and representative of our team. A Treatment Coordinator's main objectives are to schedule appointments with interested individuals interested in receiving orthodontic care, work with doctors to communicate treatment plans, help patients afford treatment, and provide exceptional customer service so patients feel supported on their smile journey.
Responsibilities:

Obtain high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options
Patient Communication and Education: Explain treatment plans and timeline to patients and families in clear, simple terms. Address concerns and answer questions.
Financial Coordination: Present financing options and assist patients with affording care. Educate patients on insurance coverage and payment options. Ensure timely payment collection and manage outstanding balances
Administrative Duties: Schedule and confirm appointments. Maintain detailed patient records (medical history, treatment in progress). Submit paperwork to insurance
Technical Assistance: Operate X-ray machines and assist with clinical tasks when required (if certified)
Solicit referrals from patients post treatment and track satisfaction with work provided
Performs to the highest integrity by adhering to all government regulations, company standards, and company compliance programs
Other duties as assigned.

Qualifications:
Qualifications:

Education/Experience:
- High School diploma or GED is required
- A minimum of 1 year orthodontic or equivalent experience is required
Required or Specialized Skills:
- Excellent interpersonal and communication skills (written and oral)
- Previous sales experience. Comfortable discussing costs and payment plans with patients
- Responsive to patients (follow-up w patients, answer questions)
- Computer Proficiency - comfortable in the Microsoft Office Suite
- Understands and able to effectively discuss Orthodontics treatment
- CPR/BLS certification
Preferred Skills:
- Work experience as a Treatment Coordinator in a dental practice (ideally 3+ years experience in dental and/or orthodontic environment with knowledge of Orthodontics treatments)
- 3+ years of sales or customer service experience strongly preferred
- Knowledge of dental insurances, payment financing, and self-pay collections
- X-Ray Certification
- Bilingual, Spanish is a plus

Physical Requirements:

The nature of work requires the ability to:

Effectively communicate and exchange information with patients, their parents, clinicians, and staff
Operate a computer, keyboard, and standard office equipment
Lift/carry up to 30 lbs and be able to twist, turn, bend, and stoop

The majority of work performed is in a clinical environment which may require availability for extended hours during peak periods. Work hours may change to meet business needs.

We Offer:

Competitive compensation
Bnuses based on Office performance
Comprehensive Benefits Package: Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, company holidays and much more!

We value teamwork, mutual respect and cooperation. We do not practice unlawful discrimination, including harassment or tolerate it in our workplace. What do we mean by discrimination? We mean that we do not discriminate on the basis of race, color, creed, religion, sex, national origin, age, citizenship, disability, sexual orientation or any other characteristic protected by federal, state, or local law.

Pippin Dental & Braces - a Benevis company

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Orthodontic Treatment Coordinator