Title: Program Manager

Reports to: Chief Business Officer (CBO)

Job Type: Exempt

Schedule: Monday-Thursday, 8:30am - 5:00pm (4 day workweek)

San Antonio BCycle is seeking a dynamic and motivated Program Manager to lead our bike share system in San Antonio, TX. The Program Manager will oversee all aspects of system operations, business development, and community engagement, driving the growth and success of the program. This role requires a blend of strategic leadership, operational expertise, and strong relationship-building skills to ensure San Antonio BCycle continues to thrive under the broader ownership of Bicycle Transit Systems .

The ideal candidate is an entrepreneurial self-starter who thrives in a fast-paced, dynamic environment, is adaptable, and can work well with diverse stakeholders. The Program Manager will be responsible for developing and executing strategies to meet ridership, revenue, and community engagement goals while ensuring operational excellence. The Program Manager will support Bicycle Transit's commitment to diversity, equity, inclusion and justice (DEIJ). The Program Manager reports to the Chief Business Officer and is responsible for managing and developing team members and formulating and executing San Antonio BCycle bike share strategies. This role requires a thoughtful leader and confident decision maker with the ability to measure and monitor performance.

A few of the benefits we offer:

Competitive compensation package
Affordable medical, dental and vision insurance options
401k with up to 4% employer match
Up to 3 weeks PTO & up to 1 week STO per year
4-day workweek
Paid parental leave

Roles and responsibilities:

Lead the development of goals and strategy for San Antonio BCycle as part of overall Bike Transit operations to ensure the overall success of the San Antonio BCycle system.
Lead the development of local system goals and strategy in collaboration with local staff, Bike Transit Central team, the City of San Antonio, Sponsors and other key stakeholders.
Participate in the development and implementation of equitable bike share initiatives
Regularly review pricing and customer service policies; recommend modifications and coordinate implementation with management team
Listen to customers: develop tools and metrics to reduce instances of customer issues and increase satisfaction

Manage San Antonio BCycle Departments:

Work closely with San Antonio BCycle Operations Manager to ensure operational integrity of the system. Set clear expectations for outcomes and productivity and successfully lead the team to deliver them.
Build upon the culture of the San Antonio BCycle team in alignment with Bike Transit's mission, vision and values.
Support the scalable growth of the company by developing and enabling the success of each member of the team.
Inform and support human resource modeling, planning, and training to ensure local adoption of policies and practices that facilitate a positive employee life cycle

Assure financial performance of the San Antonio BCycle system

Grow the business by building partnerships with municipal stakeholders, program sponsors, and community partners
Work closely with the Director of Business Development in identifying, pursuing, and maintaining revenue-generating partnerships at the local level.
Analyze financial performance to identify areas for improvement; develop plans in collaboration with key stakeholders and implement.
Monitor and manage budget in collaboration with finance department
Manage sponsorship relationships; ensure contract compliance
Manage advertising relationship with selected vendors; coordinate activities for successful advertising programs between San Antonio BCycle, advertising customers, prospects and local staff and Bike Transit.

Analytics

Perform weekly reporting and analysis to identify opportunities for growth and improvement across the business
Provide program reporting to BCycle and BTS senior leadership
Develop processes to track metrics and measure growth
Use internal and external metrics to project growth opportunities

Core Competencies:

Leadership Skills: Inspire and motivate employees to successfully achieve operational goals; provide a stable, positive environment that challenges and develops employee potential; remove obstacles that interfere with team goals; earns respect of team and clients alike.
Emotional Intelligence: Self-aware, easily establishes trust and integrity with clients and staff; leads with empathy while holding team members accountable.
Communication Skills: Collaborate and communicate effectively; requires listening, strategic context, win-win negotiating, situational leadership; great written, verbal and presentation skills.
Delegation and Project Management: Clearly outline project goals and deliverables, delegate, manage project milestones and hold staff accountable; strong problem-solving aptitude. Ability to identify priorities and focus on critical tasks.
Resource Management: Work collaboratively with the team to find creative ways to accomplish goals in the face of resource constraints; develop and manage realistic operating budgets that accomplish program objectives.
Continuous Improvement: Proficient in company best practices in each function; looks for ways to improve efficiency and performance; analyzes data to make fact-based decisions; incorporates feedback from various stakeholders to improve processes.
Problem Solving: Ability to identify, analyze and understand root causes of issues to innovatively develop and implement measurable solutions.
Adaptability: Enthusiastically adapt to changes in the work environment; manage competing demands; maintain team focus and optimism when dealing with frequent change, delays or unexpected events.

Education and/or Work Experience Requirements:

College degree in business administration, transportation or related field preferred.
4+ years of demonstrated success in leading a team, developing and retaining key employees
Prior experience championing and participating in diversity, equity, inclusion and justice principles and practices.
Good negotiation skills and attention to detail.
Prior experience managing a budget including P&L responsibility; analyzing data and overseeing marketing and sales initiatives.
Strong computer aptitude: high proficiency in Microsoft 365 applications and prior project management software utilization.
Excellent written and verbal communication with strong presentation skills.
Experience working with government, businesses, and non-profits strongly preferred.
Valid driver's license and a clean driving record that passes insurance requirements for driving with our company.
Passion for bikes or sustainability a plus.

Physical Requirements and Special Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is a full-time position expected to work 32 hours per week (4 days per week, 8 hours per day). Some hours outside of this, including nights and weekends, may be required.
Must be able to perform field visits and travel to client/vendor meetings
This role requires an on-site presence in the office to address ad-hoc, in-person requests and personnel matters. Working a shift from home can be accommodated on occasion, depending on department and system needs.
This job operates in a professional office located in a warehouse environment. This role routinely uses standard office equipment such as computers and digital screens
Must be able to lift up to 20lbs.
This role requires the ability to speak clearly so listeners can understand, understand the speech of another person, see details of objects that are less than a few feet away, stand or sit for several hours straight at a time, and bend or stoop as necessary.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer M/F/V/D

Compensation details: 0 Yearly Salary

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Bicycle Transit Systems Inc

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Program Manager - San Antonio BCycle