The Food and Beverage Manager at Hyatt Regency O'Hare Chicago will be responsible for managing all food and beverage operations and delivering an excellent guest experience. The Food & Beverage Manager will forecast, plan, and manage all food and beverage orders, staff, and finance. This person will maximize sales and revenue through customer satisfaction and team member engagement.
Responsibilities:
Train workers in food preparation, and in service, sanitation, and safety procedures
Compile and balance cash receipts at the end of the day or shift
Perform various financial activities such as cash handling, deposit preparation, and payroll
Supervise and participate in kitchen and dining area cleaning activities
Resolve customer complaints regarding food service
Control inventories of food, equipment, and liquor, and report shortages to designated personnel
Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services
Observe and evaluate workers and work procedures to ensure quality standards and service, and participate in disciplinary documentations
Specify production and time sequences and workstation and equipment arrangements
Forecast staff, equipment, and supply requirements based on business demand
Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards
Assign duties, responsibilities, and workstations to employees in accordance with work requirements
Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems
Perform personnel actions, such as hiring and firing staff, providing employee orientation, training
Conduct supervisory activities, such as creating work schedules or organizing employee timesheets
Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety
Record production, operational, and personnel data on specified forms
Develop equipment maintenance schedules and arrange for repairs
Greet and seat guests, and present menus and wine lists
Schedule parties and take reservations
Present bills and accept payments
Resolve customer complaints regarding food service
Develop equipment maintenance schedules and arrange for repairs
Requirements:
Proven food and beverage management experience
Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
Ability to spot and resolve problems efficiently
Mastery in delegating multiple tasks
Communication and leadership skills
Up to date with food and beverages trends and best practices
Ability to manage personnel and meet financial targets
Guest-oriented and service-minded
Culinary school diploma or degree in food service management or related field preferred
