Associate Hotel Account Manager

  • Expedia Group
  • Chicago, IL, USA
  • Oct 02, 2019
Full time Management Sales Internet

Job Description

About Hotwire:

Launched in 2000 in San Francisco, Hotwire is one of the earliest innovators in the online travel arena. Just a few years later in 2003 we joined the Expedia Group family of brands that includes, HomeAway, Travelocity and more.

Our roots are in California, but we also have offices in Seattle along with an important and fast-growing product and technology presence in Gurgaon, India. Hotwire has the energy and pace of a startup, plus the stability and backing of the incredible Expedia family of companies. Hotwire’s culture centers around delivering value to customers and supply partners by being passionate about building great products with the latest and greatest technologies available. We pride ourselves on our organizational transparency, a bias for action and a customer centric approach to everything we do.

Associate Hotel Account Manager:

Working with us is all about inspiration, challenge, collaboration and having a say in what you do. Hotwire's got the energy of a startup, PLUS, the stability of being part of the Expedia family of companies -- the largest travel company in the world! As a travel company, our business gets people out of their ordinary routines and into journeys that often surpass their dreams! As part of our company culture, we are passionate about helping our customers find the best travel deals and we're constantly talking to them to understand how we can create better travel experiences. Strong emphasis on collaboration and teamwork is the norm, not to mention that we consistently make time to celebrate our awesome accomplishments and each other! Wouldn't you love to be a part of this?

We thrive on delivering solutions to develop our industry niche in an agile work environment. We offer an open work environment, great travel perks, company-sponsored outings, and we take the time to invest in our community through volunteerism and philanthropy. Our employees are given opportunities to focus on their career development and we have a very progressive approach to annual reviews and employee performance.

As you can see, it's different here. If you love travel and want to help our customers realize their travel dreams you're landing at the right place.

Welcome. Now prepare for career take-off!

Position Overview:

The Associate Hotel Account Manager is a market-based role responsible for building revenue growth and developing and sustaining strong hotel partner relationships within their assigned markets. This includes negotiating favorable inventory and rates at property level, and driving key activities that support Hotwire's revenue goals and strategic objectives. The core focus for this position is to drive revenue and room night performance for a defined area through managing a portfolio of local lodging suppliers in their market in an effort to build a sustainable long term relationship resulting in superior revenue results and inventory supply.


Deliver revenue and/or acquisition goals through management of inventory and rates. Work with hotels to obtain inventory and strategically competitive rates in assigned markets. Increase inventory levels through acquisition and maintain inventory quality through on-going account management

Negotiate and secure market deals, promotions and dynamic rate rules. Coordinate with Point of Sale (POS) to leverage merchandising opportunities and offerings

Evaluate market trends and competitor activity and provide analysis and recommendations to management

Analyze inventory levels and develop strategies and tactics for maximizing Hotwire sales opportunities for short window unsold rooms. Exceed set revenue, room night and other business targets

Develop and sustain strong partner relationships by delivering superior consulting services and capturing marketing and sales opportunities through regular partner contact and delivering value added services

Provide meaningful performance reporting analysis to partners at the property level to implement win-win solutions in order for the partner and Hotwire to achieve market performance and long-term activity goals

Develop and drive sound recommendations/action plans based on insights from data analysis to optimize partner hotels in the Hotwire market place and their lodging market overall

Fully understand and be able to articulate the Hotwire value proposition to hotel partners as well as to consumers

Develop a strong network and relationships within the local market in order to leverage appropriate market influencers (e.g. congress and tourism bureau, hotel association etc.) and provide expertise to the local industry

Provide meaningful performance reporting analysis to partners at the property level to implement win-win solutions to achieve market performance and long-term strategic goals

Promote Hotwire's full suite of products offerings and key initiatives to partners and educate them on the full use of our products and tools

Act as liaison between partners and other Hotwire functional areas to train and educate partners on the various Hotwire tools, connectivity solutions, payment, and other partner facing Hotwire systems or services

Coordinate with other Hotwire and Expedia teams and functional areas to create and implement innovative business solutions aimed at building a strong market presence, merchandising, and attractive value propositions

Lead the development and execution of overall market business plans, and ensure Expedia has a long-term business strategy to deepen our position in the assigned market/territory

Other reasonable duties, as assigned


* Excellent organization and communication skills

* Strong MS Office skills, including Word, Excel and PowerPoint

* Knowledge of SalesForce, Exact Target and MicroStrategy a plus

Work Experience and Education Guidelines:

* 1-2 years experience in an account management, marketing analysis or sales role

* Strong MS Office skills, including Word, Excel and PowerPoint

* B.A./B.S. degree preferred

Core Competencies:

* Ability to handle several tasks at once

* Experience in marketing, merchandising and/or sales organizations

* Team player, ability to work in a fast-paced environment

* Effective communication skills

* Strong knowledge of the travel and lodging industry a plus

* Experience with online travel business models a plus

Why Join Us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.