Dating Specialist

  • Match.com
  • Dallas, TX, USA
  • Sep 21, 2019
Full time Consultant Customer Service Internet Technology

Job Description

**This is a temporary position with the potential to go perm**

We're seeking a Date Specialist to work with clients both verbally and via online chat. This position requires an ability to answer calls and conduct online chat sessions efficiently and accurately, while at the same time evaluating and responding appropriately to customers' questions, concerns, and need for date coaching and advice. The ideal candidate must be technically proficient, have the ability to quickly connect with people in an intuitive and meaningful way, to triage issues and problem-solve in real time, and to provide sound and actionable dating advice which is both on-tone and on-brand.

Responsibilities:

  • Respond to phone calls and online chat inquiries quickly and efficiently to meet stated KPIs
  • Rapidly triage customers' issues and questions, while concurrently deciphering which resources they should best receive
  • Navigate complex dating inquiries and provide insightful, sound, and actionable advice to customers
  • Represent and elevate Match brand through depth of content knowledge, superior customer service skills, and ability to immediately connect with customers and advise them in a meaningful way
  • Track data about incoming calls in real time, and report and disseminate this information as required
  • Conduct follow-ups with Match users to gather feedback and ensure ultimate customer satisfaction

Requirements:

  • No prior experience required
  • Superior interpersonal skills and a sincere desire to help others: empathetic, insightful, and able to immediately connect with people in a meaningful way
  • Exemplary communication skills; ability to listen intently, problem-solve appropriately, and provide actionable advice which adheres to Match standards and tone
  • Technically proficient and able to quickly respond to customers via phone and online chat in an appropriate and error-free fashion
  • Excellent time-management skills; ability to operate effectively in a fast-paced work environment
  • Ability to develop both short and long-term dating strategies for each customer, readjusting goals as needed
  • Track customers’ progress and report results as required