IT Support Engineer

  • Amazon
  • Madison, WI, USA
  • Aug 27, 2019
Full time Engineering Information Technology Internet

Job Description

The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper level management. Regular activities include network engineering and troubleshooting, project management, mentor ship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department.

BASIC QUALIFICATIONS

· High School diploma or equivalent
· Expertise in one or more specialized areas of IT such as Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
· Advanced Troubleshooting skills in a multi-user high pressure environment
· Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
· Experience with Data Cabling / Computer Facilities maintenance
· Proven skills in PC repair, troubleshooting, deployment, and liquidation
· Excellent written and verbal communication skills in English (in person and via phone/radio) with peers, management, contractors and vendors.
· Ability to stand/walk for 10-12 hours per day
· Willingness to work flexible shifts and scheduling including nights, weekends, and holidays

PREFERRED QUALIFICATIONS

· Bachelor’s degree in Computer science or IT related field.
· Microsoft MCSE, MCITP Systems Administrator (Active Directory)
· Cisco CCNA certification
· Advanced Linux systems administration skills
· Strong troubleshooting skills of very complex systems
· Ability to explain complex IT concepts in simple terms
· Ability to manage high priority projects
· Proven ability to work successfully with limited supervision

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation