Manage ticketing queue and allocating tickets appropriately to team.
Provide immediate, high urgency support to all end users at our Hollywood office (MAC/Windows), which will require mobility to handle walk-ups and emergencies in the building.
Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.
Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
Troubleshoots problems with computer systems and local file servers, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
Acts as an advanced technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsourced providers as required.
Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
Assists in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required.
Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary.
Ensure prompt resolution of equipment issues through efficient troubleshooting, thorough product knowledge, and proper escalation and communication.
Carry out equipment installations at multiple office locations, following established procedures to deliver consistent reliable end-user work environments.
Troubleshoot and repair hardware failures and issues relating to full-service ticketing, e.g. Boca ticket printers, credit card swipes, ticketing terminals and kiosks, handheld scanners, wireless access points and analog modems.
Assist with network setup and configuration including routers, switches, analog modems, and wireless access control devices.
Works closely with network engineers, venue management and venue operations staff to assess needs and deliver the required support.
Responsible for compliance to all IT policies and procedures regarding documentation, labeling, asset tracking and quality assurance.
Performs Active Directory & Exchange Messaging tasks using Active Directory and Exchange Management Consoles
Manages Microsoft NTFS folder/file security permissions on file servers
Manages and completes IT projects individually or on teams as directed by management
Executive level support
Designing and coordinating AV solutions for LNE and working with vendors to provide these solutions
Advising on best in class AV solutions to help LNE's employees better collaborate
B.S. in computer science or related field and/or experience in lieu of degree, or at least 5 years of comparable work experience
Extensive knowledge of Windows is required; MAC OS and iOS operating systems experience is highly preferred
5 years+ of demonstrated progressive technical experience in a similar role within an MIS team or department