The Draw vs. Commission Sales Associate is responsible for providing outstanding customer service, meeting hourly sales and Star Rewards goals on a personal and departmental basis, and demonstrating superior product knowledge to customers. To create a shopping experience that will make the customer feel welcome and comfortable. Perform other duties as assigned.
Continue below for an abbreviated job summary.
In a Flex (Flexible Work Team) position, you’ll design your own schedule each week by selecting your shifts from those available in your area or zone. While you won’t have assigned shifts or guaranteed hours each week, you’ll have maximum flexibility to earn money – and a generous employee discount - around your personal schedule. On key days or peak shopping times, however - like a One Day Sale or the week leading up to Valentine’s Day – you will be assigned a shift. These assigned shifts are based on preferences that you set and update periodically during the year.
- Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area
- Handle all returns courteously and professionally
- Determine customer needs based on personal features and other customer preference related factors
- Demonstrate knowledge of store products and services to build sales and minimize returns
- Suggest additional merchandise to compliment customer selection
Education/Experience: No specific educational accomplishment is
required. At least six months to one year of previous
selling experience is required.
Language Skills: Ability to read, write, and interpret instructional
documents such as safety rules, operating and
maintenance instructions, and procedure manuals.
Ability to effectively communicate with customers,
peers, and management. Able to communicate on the
telephone with proper etiquette.
Mathematical Skills: Basic math functions such as addition, subtraction,
multiplication, and division. Able to use a calculator.
Must be able to calculate percentages and ratios.
Must be able to make change using American
Reasoning Ability: Must be able to work independently with minimal
Physical Demands: This position requires constant moving, talking,
hearing, reaching, and standing. Must be able to
stand for at least two consecutive hours. Must be
able to lift at least 30 lbs. May occasionally be
required to stoop, kneel, crouch, and climb ladders.
Vision abilities include close vision, color vision,
depth perception, and ability to adjust focus.
Other skills: Must be able to function as part of a team. Possess
a strong sense of urgency. Must enjoy meeting and
interacting with customers. Possess a thirst for
This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.