Global Mobility Specialist

  • Facebook
  • Chicago, IL, USA
  • Jul 02, 2019
Full time Internet Mobile Technology

Job Description

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
 
Facebook is seeking a Global Mobility (GloMo) Specialist focused on delivering end-to-end mobility experiences across relocation, immigration and mobility tax for our Americas-inbounds. The Global Mobility Specialist will be part of the Program Delivery team and supported by deep technical subject matter experts, i.e., program owners, in each of the core competency areas – relocation, immigration, and tax.
 
The person in this hands-on role will have a global mobility background and partner closely with HRBP’s, Recruiting, People Operations, Compensation, Benefits, Legal, Payroll, and others to ensure a seamless mobility experience for our people. The Global Mobility Specialist will be an integral team member supporting our Program Delivery Managers/Americas Manager to help scale all Program Delivery support across immigration, tax and relocation, including managing the day-to-day with our external providers, managing escalations and exceptions within a tiered support model, vendor technology, and process and policy improvement. This is a full-time position located at our Austin, TX.
 
RESPONSIBILITIES
  • Manage day-to-day interactions with a complex and high performing set of mobility vendors across the region to ensure a smooth experience for our people
  • Respond to queries within a tiered support model related to tax, immigration, and relocation raised by our employees, provide 1:1 consultations with our employees, cross-functional teams and partner with the Global Mobility program owners (relocation, tax and immigration SMEs) to escalate and resolve cases
  • Partner closely with our People Services team to provide training, process documentation and support for technical inquiry resolution support
  • Review and support escalation and exception requests within a tiered support model
  • Partner with internal cross-functional teams and external supplier partners to develop process and system improvements
  • Support and deliver on specific technical or compliance driven processes to ensure data integrity, accuracy, and timely completion, e.g. business traveler data files, performance surveys, dashboards, etc.
  • Support our knowledge base content on the Facebook People Portal and Recruiter Wiki pages
  • Support ad hoc projects as assigned
MINIMUM QUALIFICATIONS
  • BA/BS degree
  • 5+ years of experience in Global Mobility i.e., relocation, immigration and/or mobility tax
  • Knowledge of global mobility lifecycle processes and methodologies
  • Experience operating in a collaborative environment
PREFERRED QUALIFICATIONS
  • Experience in developing methods to automate manual processes
  • Experience working with or in support of diverse communities
  • Advanced user of MS Excel, Workday, Salesforce, or other HR-centric systems
  • Strong interpersonal and communication skills
  • Ability to think through end-to-end solutions to improve the processes and plan around systematic blind spots through the mobility lifecycle
  • Ability to handle complex, ambiguous situations exercising judgement and critical thinking skills
  • Ability to work effectively with data, analyze and present insights, develop and deliver presentations of key results