Access Center Coordinator

  • Children's Hospital of Wisconsin
  • Milwaukee, WI, USA
  • Apr 14, 2019
Part time Admin-Clerical Health Care

Job Description

This position is a hospital based advocate for referring providers and families from outside of the state of Wisconsin and internationally to facilitate services at Children's Hospital of Wisconsin.

This position is the central point of contact for services being offered at CHW. The coordinator responds to a variety of inquiries and is required to perform the following tasks to include but not limited to:

  • triaging new patient inquiries, appointment scheduling, coordinating specialty referrals, gathering registration and medical records, securing authorizations, providing financial estimates and collecting pre-payments, recommending travel and accommodations to patient families, and greeting families upon arrival.
  • All interactions regarding patient families are recorded and documented by the Access Center Navigator in a Customer Relationship Module within our electronic health system. Associate or Bachelor degree preferred. 
  • Five years of experience in customer service, scheduling, registration, and/or insurance in a healthcare setting in lieu of degree.
  • Insurance or collection experience in a hospital setting preferred. 
  • General knowledge of revenue cycle operations and processes preferred. 
  • Working knowledge of medical terminology, ICD -10 and CPT codes. Ability to navigate, coordinate multiple services, be flexible in prioritizing and multi-tasking to meet the needs of the patients, parents, physicians and other hospital staff.  Ability to problem solve, provide assistance and make recommendations for change.

Prior experience working in a Windows environment. Working knowledge of Microsoft Word and Excel.  Must be able to utilize multiple modules within Epic to support the needs of the patients, families, and physicians. Ability to troubleshoot basic PC issues.Demonstrated teamwork within the department and community by assisting other staff members and/or organizations as necessary. Excellent organizational and prioritizing skills necessary to work in a fast paced multi-functionary department.

Excellent communication and interpersonal skills necessary to gather and share information with providers, patients, families, and team members in a courteous, professional and confidential manner.  Ability to maintain positive communication skills during stressful situations.

Additional Posting Description

This position is M-F. Hours will be 11am-4pm 4 days/week and 12pm-4pm 1 day/week. There is flexibility in which day will be 12pm-4pm and may vary by week based on the employee's schedule and preference.

Organizational Information

At Children’s Hospital of Wisconsin, we believe kids deserve the best.

Children’s Hospital is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.