Member Experience Director

  • YMCA
  • Sycamore, IL, USA
  • Apr 14, 2019
Full time Executive Nonprofit-Social Services

Job Description

Come join a team where you will be fullfilling the Y mission, furthering the Y cause, and staying true to the Y values everyday!

YMCA Kishwaukee Family YMCA Inc.

Location: Sycamore, IL

Job Description

Under the guidance of the HR and Engagement Director, the Member Experience Director will develop, organize, and implement high quality, member-focused membership services. 


  • Bachelor’s degree in related field
  • Minimum age of 21
  • Minimum of two years in membership services, marketing, sales, and/or customer services. 
  • Working knowledge of computers and office machines
  • Ability to communicate effectively in person, on telephone, and through email.
  • Ability to communicate effectively with diverse populations including members, peers/co-workers, supervisors, and volunteers.
  • Ability to learn and retain information related to programs, services, and membership options.
  • Ability to handle conflict management in a positive manner.
  • Ability to train and manage staff team.
  • Previous supervisory experience in customer service required.
  • Completion of YMCA program specific certifications.

Essential Functions

  • Supervision, training, and recruitment of Membership staff team.
  • Creates a member focused culture by supporting all areas and departments of the Y.
  • Guides membership sales per established promoting guidelines, high quality member-focused environment, and works with all leadership staff on developing retention strategies.
  • Conducts tours and works at the membership desk during peak times or as needed.
  • Integrates with program staff to ensure seamless transition of new members based on their stated interests. 
  • Works towards and trains staff to understand existing member’s needs and connects them to programs, services, and other members to increase retention.
  • Provides effective communication to staff, members, prospective members, and community partners.
  • Responds to all members, community inquiries, and concerns in a timely and positive manner.
  • Develops and monitors membership budget to meet fiscal objectives.
  • Responsible for recruiting Annual Campaign volunteers
  • Lead Environment Committee
  • In charge of all YMCA insurance reimbursement programs
  • Supports Y Special Events and Community Outreach Events
  • Other duties as assigned

Salary$35,500.00 - $39,500.00

How to Apply

Apply by Email:

Apply by Mail to:Dionne Horne, 2500 W Bethany Rd., Sycamore IL, 60178-0466

Resumes Accepted Until 5/3/2019