Under general supervision of Customer Service Supervisor, performs a variety of tasks related to the function of a customer service representative. Serves as liaison between the bureau and user agencies to answer questions, provide information and identify processing issues related to criminal history background inquiries and other criminal justice or non-criminal justice transactions. Serves as receptionist, receives and directs visitors, monitors in/out boards to provide information regarding the status of agency personnel. Performs a variety of complex clerical support functions, including, data entry, submission processing, CHRI data queries, updating and accessing automated files utilizing common office equipment such as personal computers, printers, scanners and copy machines to perform this task.
Requires knowledge, skill and mental development equivalent to the completion of high school and one year of related office experience. Requires the ability to type accurately at 35 wpm.
WORK HOURS & LOCATION/AGENCY CONTACT
Work Hours: M-F 8:00 AM - 4:00 PM
Agency/Location: Illinois State Police, 260 N. Chicago St., Joliet, IL 60432
Kim Aure, HR Representative
Public Safety Shared Services
1301 Concordia Court
Springfield, IL 62702
217-557-6010 Ext. 4410
HOW TO APPLY
CURRENT STATE EMPLOYEES: Submit an Official Position Vacancy Bid Form and new version of the CMS 100 Employment Application (Rev 4/2018) to the Agency Contact address listed above. Applicant must be deemed qualified or have submitted a promotional application to CMS to receive a qualifying grade PRIOR to the closing of the posting period. Application is required for each posting/bid ID or your bid will be rejected.
FORMER STATE EMPLOYEES: Submit an Official Position Vacancy Bid Form and new version of the CMS 100 Employment Application (Rev 4/2018) to the Agency Contact listed.
NON STATE EMPLOYEES: PLEASE SEE INFORMATION BELOW FOR INSTRUCTIONS ON HOW TO APPLY. DO NOT APPLY DIRECTLY TO THIS AGENCY.
Click Here for Applicant Information and Grading Procedures
This position may require a current grade from Central Management Services (CMS), Division of Examining and Counseling, to be deemed qualified and available for employment consideration. For more information, please refer to the Work4Illinois website at Work.Illinois.Gov and select 'Application Procedures'. Additional information may also be obtained from the Agency Contact listed above or by contacting CMS, Division of Examining and Counseling at Work4Illinois@Illinois.gov or (217) 782-7100, (217) 785-3979 (TDD/TTY), (800) 526-0844 (TTY Only).
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NOTE: Salary amounts shown are only to be used as a guide; actual salary will be determined at the time of hire based on current salary plans and/or collective bargaining agreements, if applicable.