Director, Small and Medium Business Account Management

  • Facebook
  • Chicago, IL, USA
  • Jan 20, 2019
Full time Business Development Management Internet

Job Description

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
The SMB team contributes directly to the Facebook mission by connecting every small and medium-sized business in the world with their customers on Facebook, and then helping them grow through solutions like pages, advertising, and messaging. We succeed when we help our customers grow their business. Our team is part of the Global Business Group at Facebook, responsible for Facebook’s multi-billion dollar advertising business. 
This position is responsible for key verticals within our Account Management team including, CPG, Retail and Financial Services, representing a multi-billion dollar portfolio. The AM team directly enables entrepreneurs and Fortune 2000 clients to drive results through consultation, education, sales and support. This position would oversee revenue growth, talent management, sales, cross-functional partnerships, and operations for the team. Ideal candidates will combine an exceptional ability to coach, develop, and motivate team members and their managers. He/She will have a passion for growing revenue through rigorous account planning and consultative sales techniques; a keen eye for identifying process and workflow opportunities; and a willingness to roll up his/her sleeves and execute the tactics. Success in this position requires a passion for leadership, strong problem-solving skills, a focus on client service, and the ability to thrive in a dynamic, collaborative environment. You must be creative, resourceful, entrepreneurial, and comfortable dealing with ambiguity. 
This position reports to the Vice President, SMB North America. This position is full-time and located in our Chicago office.
  • Team leadership including: strategy, execution, recruiting, talent management and team development
  • Leadership and management of the SMB AM business
  • Development of sales and service strategy in partnership with our cross-functional teams & SMB leadership team
  • Build strong working relationships with leaders across Facebook teams (e.g. product, engineering, programs, business development, marketing, human resources sales planning/operations and finance)
  • Monitor progress against goals and respond to changes in the market
  • Diagnose and explain key trends
  • Align with internal stakeholders team to drive overall revenue growth for the company
  • Represent the SMB organization with industry organizations, in the press, and with other Facebook teams
  • BA/BS degree
  • 12+ years experience in sales, operations, marketing, or consulting
  • 8+ years experience in scaling and leading teams
  • Demonstrated experience in analytical operations
  • Proven experience influencing, organizing and communicating with internal and external stakeholders
  • Team/people leadership experience including recruiting, training and development
  • Experience prioritizing tasks and objectives
  • Communication experience
  • Experience in CPG, Retail or Financial Services
  • Experience working with or in support of diverse communities
  • Sales leadership experience