Membership Associate

  • YMCA
  • Washington, DC, USA
  • Sep 26, 2018
Full time Nonprofit-Social Services Sales

Job Description

About the YMCA of Metropolitan Washington: The YMCA of Metropolitan Washington is one of the largest charity organizations in the country. The Y has a long history of leading the way in youth development, healthy living and social responsibility.

What you need to know about this position: This position is responsible for building the YMCA’s capacity to serve the local community by welcoming individuals, families and corporations to the benefits of membership at their YMCA branch. The basic function and scope of responsibility for the Membership Associate includes: Playing a leadership role in the daily operation of the Member Service Department in accordance with the Association standards and membership policies;Generating incremental membership sales via external sources (corporations, community-events, etc.) and optimizes internal relationships (member engagement, member referrals, etc.) en route to achieving the branch’s monthly  new member acquisition and member retention goals.Providing outstanding customer service to all members, guests, staff and the community at-large.

Our benefits for you: We offer an exciting, fun, inclusive, growth oriented work environment that includes strong health benefits options, long term and short term disability, 10% employer paid retirement, childcare discount, complimentary Y membership, and continuous professional development opportunities. 

The YMCA of Metropolitan Washington is an equal opportunity employer committed to diversity and inclusion in the workplace.

What we need from you: Bachelor’s degree or equivalent experience. A minimum of three years experience in membership sales and service. A track record of demonstrating initiative, enthusiasm & common sense/good judgement. Skills required include communication, relationship-building, customer service, leadership, multi-tasking and problem-solving skills. Must be able to review and guide the work of others.

The essential functions of this position are to work directly with the Membership Director and all branch staff to uphold the YMCA customer service standards of “Facility Excellence”, “Staff Engagement” and “Show.” Delivers the YMCA mission and philosophy to staff, members and guests. In accordance with Association standards and membership policies, supports the development and implementation of the branch membership acquisition plan, with responsibility for delivering the local plan tactics, generating incremental sales via external sources, tracking membership progress and assuming ownership of all affiliated results. Supports Member Service team reports under the direction of the Membership Director. Supports the handling of all prospect sources (i.e. handling of telephone inquiries, interaction with web leads, etc.) and interaction with guests (i.e. tours, front desk interaction, service area collaboration, etc.) in assuming a major role with the Branch membership results. In partnership with the Membership Director, responsible for prospecting, securing, and servicing Corporate memberships