Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
We are seeking Helpdesk Specialists to assist in the support of our services at one of the most critical connection points with our internal customers. Our goal is to deliver excellent technical/non-technical support with outstanding customer service, satisfaction and timeliness. This position is part of the Enterprise Operations organization and requires a diverse and flexible skillset for supporting the wide set of services that we offer across our brands of companies (Facebook, internet.org, Instagram, Oculus and WhatsApp).
Does the idea of working in a fast-paced dynamic environment with a diverse group of people sound like a fun puzzle to solve?
Are you passionate about technology, live for amazing customer service, and have the ability to thrive in a fast-paced, high-pressure environment?
If you've answered yes to these questions, Facebook is looking for you!
Performs set-ups, break-downs, and transports of equipment, such as monitors and desks on an as-needed basis for new and existing end users.