Incentive System Analytics Manager

  • U.S. Cellular
  • Chicago, IL, USA
  • Apr 20, 2018
Full time General Business Management Mobile

Job Description

This role will act as a strategic liaison between ISO Systems Team, Business Partners, IS, and 3rd Party Vendor - responsible for building and managing relationships; demonstrating ISO’s focus on engagement to support our partners; and serving as a “trusted advisor” and primary point of contact.   This role provides analytics, dashboard and insights for the channel executives to efficiently run their sales organizations and optimize incentives to motivate and retain their workforce.

  • Responsible for the implementation and integration of functionality in the incentive management system required to achieve functional and organizational incentive goals
  • Ensure key activities and projects are completed on time and within budget 
  • Develop, recommend and document plans, policies, standards, procedures and checklists necessary to effectively run the incentive compensation system and related systems
  • Responsible for  analyzing and developing  new functionality and design specifications of incentive systems as needed
  • Develops ROI and business case for new functionality and prepares slide deck to present information
  • Works closely with internal and external vendor teams to develop and execute test cases to mitigate risk
  • Responsible for the interfaces from other systems involved in the calculation and administration of incentives (SAP, billing systems)
  • Provides support in the end-to-end quota setting process including methodology, analyzing and reporting on expected post-pay, pre-pay and renewal business results for sales channels
  • Provides support in response to sales leaders for channel specific incentive related issues, questions, and concerns regarding the incentive processes
  • Provide ad-hoc and strategic analytical support to the assigned channel/market on productivity and financial measures 
  • Research monthly financial results and compensation data to develop key performance and financial metrics related to sales associate performance
  • Provide detailed peer review of information developed for sales leaders and executives prior to distribution
  • Provides support in the design and management of incentive compensation programs in a multi-channel environment including plan design
  • Provides consultation to other functional areas in the planning and preparation for new products and services to ensure a successful adoption of associate behaviors necessary for the success of the business
  • Is knowledgeable and involved with any project that requires sales incentive information or participation
  • Leads communication and information sharing with cross-functional teams including partners in IS, Marketing, Human Resources, Operations, Sales and Customer Service
  • Assesses vendor performance and develop recommendations/solutions resulting from evaluations
  • Bachelor’s degree required in the areas of IS, business or Engineering
  • MBA or equivalent work experiences with BA/BS Business, Computer Science, or  Engineering degree preferred
  • 5 years of experience required with incentive compensation specific system expertise preferred
  • Experience managing third party vendors and leading complex projects
  • Strong planning skills; ability to break down complex problems into manageable goals
  • Ability to read, analyzes, and interprets common scientific and technical journals, financial reports, and legal documents 
  • Ability to write and translate technical jargon into business language
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Ability to understand and apply concepts of data warehousing and logical system flow
  • Demonstrated facilitation, negotiation and change management experience
  • Experience with Micro-soft suite -  Word and Excel are essential, Access, PowerPoint and Project preferred
  • Effective organizational and interpersonal skills
  • High-impact verbal and written communication skills required including engaging all levels in the organization from frontline to executive

U.S. Cellular® is an EEO employer and gives consideration to qualified applicants without regard to race/color/age/religion/sex/sexual orientation/gender identity/national origin/disability/veteran status, pregnancy or genetic information.