Sr. Technical Project Manager

  • Amazon
  • Chicago, IL, USA
  • Mar 15, 2018
Full time Engineering Information Technology Management Internet

Job Description

As part of the AWS ProServe, the Video Solution Delivery team takes AWS products, 3rd party products, and build solutions for our customers. As we continue to see customer activity accelerate, we are looking for a Senior Technical Project Manager. In this role, you will be responsible for building strong, long-term relationships with our customers by managing Solution Delivery to our largest and most strategic accounts.

You will manage the delivery of customer programs with stakeholders across our customer, partners, and internally at AWS. Your key focus is to ensure communication is concentrated on program execution across the various stakeholders and you will ensure expectations are appropriately managed where requirements, deliverables/milestones, dependencies, issues, and risks are well understood.

Your goal is 100% customer satisfaction while maintaining AWS goals and your program must meet reasonable expectations around Product, Services, and Support while ensuring a customer outcome that is on time, on budget, with the highest level of quality achievable.

What you’ll do:
· Manage video solutions/system integration programs for the Broadcast, Service Provider, MSO, and Public Sector markets
· Regularly communicate with program stakeholders, including appropriate escalation of program blockers to various stakeholders
· Track program activities and schedule
· Ensure the Services team assigned to the program clearly understands delivery expectations and customer requirements
· Ensure other AWS resources (Product, Engineering, Support, etc.) understand our customer commitments
· Work closely with partner representatives tied to Elemental/AWS deliverables
· Closely manage, track, and report on issues/risks associated with the program
· Proactively manage program scope with the customer to ensure a proper change control process is followed
· Actively manage the definition of “done” for the assigned program
· Efficiently manage Services’ resource time and accurately forecast future program needs
· Manage Services’ program financials (forecast vs. budget)
· Maintain a solid understanding of AWS' products and services to ensure customers have a full understanding of the current and future capabilities available with our offerings


· Minimum 5 years’ experience managing complex System Integration programs in Video for the Broadcast, Service Provider, MSO, and/or Public Sector markets
· A BS in a technical discipline (preferably in computer science, engineering, or information systems) or strong experience working with technical teams
· 10+ years’ experience working in professional services or a customer-facing technical role
· 5+ years’ experience as project lead or manager of a technical engineering or services team (PMP certification is a plus)
· Willingness to travel (~ 30%), primarily regionally, with international travel on occasion


· Demonstrated experience managing complex requirements and focusing activities to produce meaningful outcomes for the customer
· Demonstrated competency in strategic thinking and leadership, with strong relationship management experience
· Highly developed organizational skills, with ability to effectively prioritize, plan, and execute under heavy workload
· Experience working in a fast-paced enterprise or start-up environment