Home Ownership Consultant

  • Neighborhood Housing Services of Chicago
  • 1279 North Milwaukee Avenue, Chicago, IL, United States
  • Jan 18, 2018
Full time Nonprofit-Social Services Bilingual

Job Description


Provide comprehensive housing counseling and education services that support the creation and retention of homeownership opportunities consistent with the NHS mission.  The Homeownership Consultant will provide group training and one-on-one counseling to NHS clients in connection with home purchase, foreclosure prevention and financial capability as assigned. 

Specific Responsibilities: 

Home buyer Education and Pre-Purchase Counseling 

  • Serve as an instructor for the NHS eight hour home buyer education curriculum, offered evenings and weekends, covering: (1) home ownership readiness and affordability, (2) money and credit management, (3) types of properties and financing available, (4) applying for a mortgage loan, (5)  the closing process, and (6) post purchase money management and home maintenance. 
  • Conduct other group workshops and presentations on home purchase, credit building and financial capability as assigned. 
  • Provide one-on-one pre-purchase housing counseling to support clients in meeting their housing goals including: (1) analysis of financial situation, (2) affordability assessment based on income and debt, (3) credit report review and identification of challenges, (4) assessment of capacity to qualify for a mortgage (5) development of an action plan to overcome barriers to achieving home ownership. 
  • Conduct client follow up to facilitate the home buying process and document outcomes. 
  • Participate in the administration of down payment assistance programs including eligibility screening and income certification. 

Foreclosure Prevention 

  • Provide one-on-one counseling to clients at risk of foreclosure to preserve their homeownership including the following:
  • Assess client’s mortgage and payment status
  • Work with client to document and analyze their financial situation and develop loss mitigation options
  • Create a written action plan for foreclosure avoidance or client’s preference
  • Communicate with the servicer and submit a loss mitigation package to the servicer on behalf of the client when applicable
  • Provide client and servicer follow up and document outcome.
  • Provide client with referral information for additional community services. 
  • Conduct foreclosure prevention workshops and participate in outreach events as required.
  • Document and report all counseling activities, outcomes and outreach in NHS counseling databases for internal tracking and external reporting to funders on a monthly, quarterly, and annual basis as required.
  • Document and store client files in a manner consistent with established protocols.
  • Maintain required job skills, core professional competencies and required certifications. Participate in required educational programs, trainings and staff meetings.
  • Participate in outreach activities to promote and provide NHS services in the community.
  • Performs other duties as assigned. 


  • Documented counseling hours in NHS databases.
  • Documented counseling outcomes across assigned programs.
  • High level of customer satisfaction with NHS services.
  • Adherence to established policies and procedures for the delivery of counseling and education services. 

Experience / Skills required: 

  • Associate’s degree required, Bachelor’s degree preferred.
  • 2-4 years of experience in housing counseling, credit counseling, mortgage lending/processing, or real estate sales preferred.
  • Flexible work schedule, including ability to work some nights and Saturdays.
  • Proficiency in Windows-based software; Demonstrated ability to learn and use database, customer tracking, and other software.
  • Knowledge of the components of the housing counseling program and home buying process.
  • Ability to compare and contrast financial information and calculate mortgage affordability analysis.
  • Ability to communicate effectively both orally and written. 

NHS is an Equal Opportunity Employer committed to a diverse and talented workforce. 

Contact information: 

Interested applicants should apply via the following url for consideration: