Microsoft Services has an exciting opportunity for an experienced Account Executive in Chicago, IL. As a Services Account Executive, you will propose, manage and execute on customer contracts in order to achieve your revenue and business goals. To achieve these goals successfully, you will make decisions regarding the development and maintenance of client and partner relationships, work closely with the sales account teams in order to create and deliver a successful services sales strategy and leverage service offerings to address customer business needs. In order to understand the client business objectives and deliver services engagements, you will interface intimately with the client at all levels of the organization. In addition, you will actively participate in and lead account strategy and planning sessions with local and virtual Microsoft teams, which will include individuals from legal, sales, product development, product support and our partners. You will deliver regular sales forecasts and customer feedback on trends, opportunities and challenges in order to benchmark and forecast your business.
A Services Account Executive must have superior professional consulting services selling experience, business development, and business management skills. They should be able to demonstrate proficiency in conflict and negotiation management. A depth of experience in a variety of applicable technologies is essential and strong services business knowledge is required. This individual must be able to understand and articulate Microsoft strategy and vision to a variety of audiences. Knowledge of Enterprise Services Frameworks is preferred. Demonstrated track record exceeding yearly services quota targets of $5M or greater is preferred. Other primary job responsibilities include:
Relationship Management: Broadening and deepening relationships and understanding the customer, the industry, and the competition. Build territory and account plans that lead to services growth, specific opportunities and coordinated Enterprise and Partner Group (EPG) account plans. The candidate should have examples where they have been considered a trusted advisor of C Level executives.
Opportunity Management: Managing opportunities through the sales stages in the sales process: prospect, qualify, solution, proof, close, and oversee deployment, and support. Own the sales cycle for Services opportunities end-to-end and involve delivery management proactively in complex deals. Business Management: Sales strategy and account planning, financial results planning, pipeline management, integration with Service Line marketing.
Customer/Partner: Retaining and satisfying customers by driving Customer and Partner Experience (CPE), attaining Consulting and Premier Support top box Customer Satisfaction (CSAT) Integration: Working across Microsoft business groups or disciplines e.g. EPG, ATUs, Consulting Delivery Management, and Support Delivery Management. Stay connected during delivery stages of key engagements.
•10+ years’ experience in consulting sales or client/project management or high-end professional services business development/delivery or relevant management.
•BA/BS Degree or equivalent experience
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to email@example.com.