Senior Product Manager

  • Live Nation
  • Austin, TX, USA
  • Nov 16, 2022
Full time Entertainment Management Technology

Job Description

Front Gate Tickets is North America's leading software and operations provider for the festival market. We provide technical solutions for e-commerce ticketing, access control, data management, and fan engagement. We partner and run on-site operations for over 200 festivals each year and are on a massive growth trajectory matched by no one in the industry. We do it for the fans!

Front Gate is owned by Live Nation Entertainment and acts as Ticketmaster's festival arm. We have two offices located in Austin, TX.

THE TEAM

Our product development team is responsible for designing and building the technical solutions that make up North America’s premier festival ticketing platform.  We are a modestly sized group that takes pride in the breadth of our product offerings and our ability to deliver timely results. Our products cover (but are not limited to) ecommerce, box office management, marketing, fulfillment services, and on-site access control. With the highly anticipated return of live events on the horizon, we’re looking for individuals to help us design and build the next generation of tools for our best-in-class platform.

WHAT THIS ROLE WILL DO:

  • Drive products and concepts working with the extended team of product managers, business managers, designers, engineering, and cross functional teams.

  • Write and present top-notch product story and requirements documentation for engineering staff, driven by usage insights, with input from internal stakeholders and at times external clients.

  • Gather requirements across multiple international markets and stakeholders and assist in determining overall priority for development.

  • Analyze and present hard data and metrics to back up assumptions and feature concepts and also to set targets and measure key performance indicators.

  • Track product bugs and define areas for constant enhancements and optimization within the user experience.

  • Act as an internal evangelist for the assigned product(s).

  • Conduct product demonstrations for internal developers and product staff as well as external clients.

  • Understand and discuss technical concepts, and propose new product ideas with non-technical and technical employees.

WHAT YOU BRING:

  • 5+ years experience in Product Management

  • 2+ years experience within ticketing, live events, event management, or related industries preferred

  • Ability to think holistically and connect the dots between enterprise level tools and fan facing experiences

  • Top-notch written and verbal communication skills to interact with our internal team, and the greater LNE organization, including our clients

  • Proven ability to communicate product vision through a variety of mediums

  • Well versed in working directly with engineering and design, utilizing a variety of methodologies (Kanban, Scrum, Lean, Double Diamond)

  • Experience with implementing, understanding, and leveraging product usage analytics to drive decision making.

  • User research advocate who enjoys building rapport with their customers in order to create highly usable products at scale

WHO YOU ARE:

  • Excellent verbal and written communication skills along with interpersonal and influencing skills (at all levels internally, externally, and cross-functionally)

  • Ability to establish and develop relationships and partnerships with internal and external team members

  • Detail oriented with strong time management and organizational skills

  • Strong problem solving and critical thinking skills

  • Ability to manage competing priorities with little supervisory input

  • Flexible and responsive to changing situations

  • Ability to work independently and as part of a team

  • Self-motivated and focused on achieving results

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

  • HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)

  • YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets

  • WEALTH: 401(k) program with company match, Stock Program Reimbursement

  • FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support

  • CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings

  • OTHERS: Volunteer time off, crowdfunding network

 

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Front Gate Tickets strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Front Gate Tickets will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant  consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Front Gate Tickets also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Front Gate Tickets will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Front Gate Tickets recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Front Gate Tickets may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.