Senior Collections Representative (Hybrid)

  • Videojet
  • Wood Dale, IL, USA
  • Sep 21, 2022
Full time Accounting Customer Service Finance Manufacturing

Job Description

Videojet Technologies (a Danaher company) is the leading provider of product and case coding solutions to a wide range of industries including food, beverage, pharmaceutical, personal care, electronics, chemical, and aerospace. Our Uptime Peace of Mind® brand promise means Videojet listens to our customers’ needs and provides the right equipment, supplies and software combined for reliable performance. As the global coding and marking leader, Videojet has more than 275,000 units installed worldwide, coding on 20 billion products a year. Videojet’s full printer and supplies portfolio includes continuous ink jet, laser, thermal transfer, drop-on-demand ink jet and thermal inkjet printers and print and apply labelers.

We are currently seeking a Sr. Collector to join our team in Wood Dale IL. This is a hybrid role with one day in the office(Wednesday). Must be Bilingual in English & Spanish-Written & Verbal

This position is responsible for the collection of an assigned portfolio. This includes collections of receivables, monitoring cash violations, resolving billing inquiries and customer disputes.

Primary Responsibilities

  • Accountable for reducing delinquency of a large portfolio of assigned accounts.
  • Provide excellent customer service regarding collection issues, customer refunds, account adjustments, client discrepancies and short payments.
  • Develop collections methods that consistently lead to achieving or exceeding department cash targets and company DSO standards.
  • Interface effectively with customer service, field and sales personnel to resolve collection issues.
  • Perform other assigned tasks to support the Credit and Collections Team.

Growth Opportunities

  • Opportunity to grow and advance based on excellent performance in credit and collections.
  • Opportunity to assist credit manager with related projects.
  • Opportunity to participate in Danaher Business Systems (DBS) and quality events.
  • Opportunity to continue on-going growth and development.

Qualifications

  • High school diploma or equivalent required (College degree preferred).
  • 3+ years of progressive collections experience with large public companies.
  • Bilingual in English & Spanish-Written & Verbal
  • Strong computer skills. Excel, Word, PowerPoint, Oracle experience a plus.
  • Strong understanding of Credit Management.
  • Business to Business background only.

Behaviors

  • Excellent communicator, problem solver and team player.
  • Creative thinking and a positive force with the ability to make change.
  • Results driven, independent worker with a customer focused approach.
  • Strong decision-making process with a proven track record.
  • Ability to prioritize job functions while performing in a fast-paced environment. 
  • Willing and able to work OT as needed and based on business needs.

Why Videojet?

• Videojet is a global organization of more than 3,800 professionals, dedicated to serving our customers through teamwork, cooperation, innovation and the continuous pursuit of excellence in all business.

• We offer a wide range of exciting career opportunities for those who seek a challenging, fast-paced, results-oriented environment where personal contributions are recognized and rewarded.

• As part of the Danaher team, you'll learn and become highly skilled in the powerful Danaher Business System. You'll have the opportunity to work with a premier management team that takes the professional development of Videojet and Danaher associates very seriously. You'll find that Danaher's broad range of products and services makes it possible for us to offer a variety of meaningful, challenging career opportunities working in our diverse business groups.

At Danaher, you’ll have the opportunity to build a career in a way no other company or environment can duplicate. We’re innovative, fast-paced, results-oriented, and most importantly, like to win. Why? Because it’s fun! But, when it comes to the development of our leaders and associates, we’re serious. Our business is growing, and we need top talented people to keep winning. The breadth and depth of our family of brands makes it possible for us to offer a variety of dynamic and challenging career opportunities across multiple global industries. Working with us, you’ll have the unique experience to learn the Danaher Business System, our common operating system used to shape strategy, focus execution, align our people, and create tremendous value for customers and shareholders. At Danaher, great people do extraordinary things.  Come join our winning team.

Videojet Technologies Inc is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.