Program Specialist, International Trauma Education Programs (Bilingual)

  • American College of Surgeons
  • Chicago, IL, USA
  • Sep 21, 2022
Full time Non-profit Other Professional Services

Job Description

Summary:  Implements daily activities and operations of International Trauma Education Programs and executes the multiple activities required to support these highly visible programs.  This position may also a execute a subset of activities across multiple programs.  Interacts with customers, hospitals, committee members, volunteers, and other constituencies associated with the program.  Develops and shares program knowledge and expertise, and continually works to increase program knowledge.  Responsibilities include program support, customer support and communication, committee support and adherence to quality standards and compliance requirements.

This exempt position will report to the Manager, Customer Service/Operations in the Division of Research and Optimal Patient Care. It is based in our Chicago office and is a hybrid role: 3 days per week in the office/2 days per week remote.

 

Primary Responsibilities:

  • Program Support: Executes day-to-day operations of International ATLS and Trauma Education programs and initiatives, and may provide support across multiple, related existing and prospective programs. Program support responsibilities include the management of paperwork, contracts, and/or payments associated with the program and/or the maintenance of electronic records.  Interacts with program leadership to stay current on program updates and changes.  Depending on particular program, may include data management and reporting, support in technical, program-specific applications, software, and systems, support of, and/or contribution to, the development of education/training, management of a portfolio of centers/sites pertaining to the program mission and/or the responsibility for special interest group(s).

  • Customer Support and Communication: Provides timely, accurate and professional customer service to customers, hospitals, committee members, volunteers, and other program constituencies.  Communicates program requirements and assists customers with program processes. Communicates program announcements and updates.  May ensure program eligibility.  

  • Quality and compliance: Monitors compliance of program standards and ensures adherence to internal rules and regulations; escalates non-compliance in a timely fashion. Reviews materials for accuracy; follows up on missing information; and ensures quality in all program responsibilities.

  • Committee/General administrative Support: Provides support to program committee(s); participates in committee meetings and conferences, creates meeting minutes; drafts program committee communications, presentations, and reports.

  • Other expectations: Contribute enthusiastically to an environment of continual performance improvement, team collaboration, and service to improve care of the injured patient, executed in accordance with ACS values. Seek and promote areas of integration and alignment within Trauma Programs and across ACS activities. Pursue and welcome opportunities for evolution of responsibilities and growth in position. Create and maintain written organizational processes and procedures in support of all projects and activities handled in this program area.

  • Other duties as assigned.

 

Required Education and/or Experience:

  • Bachelor’s degree from an accredited college or university is required; degree in global health, education, public health, or international relations and/or a Master’s degree is preferred.

  • Must be bilingual (Spanish is preferred but not required. Other preferences include French, Arabic and/or Portuguese).

  • 2+ years professional experience in program coordination or related field required.

  • Project coordination skills and/or experience desired.

  • Excellent communication skills (verbal and written) necessary to effectively interact with all levels of organization.

  • Strong working knowledge of Microsoft Office Products (Outlook, Word, Excel, and PowerPoint); ability to facilitate virtual/hybrid meeting technology (Zoom, Teams, etc.).

  • Capable of providing excellent customer service.

  • Attention to detail and organizational skills.

  • Must be able to multi-task.

  • Display high level of energy and thrive in a fast-paced environment.

  • Self-motivated and able to work independently and as a member of a team.

  • Ability to plan and prioritize workload and meet deadlines.

  • Ability to establish strong working relationships with all division teams and management.

 

Physical/Work Environment: Fast paced with significant people interaction. No lifting over 20 pounds, minimal reaching bending and stooping. Performs work in a normal office environment with long hours in front of the computer.

Other Necessary Requirements: Occasional evening or weekend duties may be required.  Minimal travel for activities such as out of town meetings may be required.

The American College of Surgeons is committed to working with and providing reasonable accommodations to individuals with disabilities.  If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to recruitment@facs.org or call (312) 202-5000 and let us know the nature of your request and your contact information.