Customer Service Representative

  • eMed
  • Miami, FL, USA
  • Jun 09, 2022
Full time Customer Service Health Care Technology

Job Description

eMed is looking for a Customer Service Representative to join our team. We are recruiting talented individuals in these positions looking to join a fast-paced, growing, and professional organization where work will be challenging and multi-faceted. The position may include hybrid and/or rotating schedules to support our 24/7 operations.

 

What You'll Do

  • Strong desire to be helpful and take ownership to resolve customer situations
  • Identify the root cause of inquiries by asking probing questions to determine the best solution
  • Use provided customer relationship management tool to research inquiries, document customer interactions, and issue replacements
  • Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
  • Acquire a deep understanding of our business to deliver best in class service
  • Exhibit a positive attitude and bring enthusiasm to work every day
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed
  • Proven record of excellent attendance and demonstrating skills as a team player

Requirements

  • Available to work 2nd and 3rd shift preferred
  • Must have an understanding of customer experience, regulatory rules & laws, and process-oriented
  • Must be able to work multi-functional department within an organization (one on one and in group settings)
  • Excellent interpersonal and verbal skills, clear diction, tone, and knowledge/use of proper grammar
  • Ability to explain complex, step-by-step processes to customers over the phone
  • Ability to multitask by reading, typing, and navigating through applications while speaking with customers
  • Must be able to communicate effectively with customers, management, and co-workers
  • Proven record of excellent attendance and demonstrating skills as a team player

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Free Food & Snacks
  • Wellness Resources