Job Description
Responsible for end to end delivery of multiple digital sales programs on the web, mobile, app and cloud based platforms for eMed. Responsibilities include online store, customer experience, and omni-channel programs for prospective and existing account sales, and promotions. Working closely with sales and marketing, sets the company’s strategic direction for online sales; oversees the daily operational activities of ecommerce and provides thoughtful analysis of market trends, strategies on how to increase brand awareness, insight on increasing online sales, and ways to improve customer acquisition and retention.
The Director of Ecommerce should ensure the scalability of the company’s online sales by driving the appropriate technology adoption in support of reducing customer acquisition costs, increasing average order value, extending customer lifetime value, and implementing promotional programs to achieve these objectives.
Requirements
- End-to-end Delivery & Support responsibility for all eMed e-commerce solutions & Systems
- Delivery responsibility for Digital Marketing, Sales enablement & Omni programs delivery on web, app & other cloud platforms
- Responsible for addressing production defects; fixing, support and troubleshooting of various eCommerce platforms
- Establish objectives, create road maps, and align with key partners and stakeholders to ensure delivery of eMed company goals
- Lead technology direction, facilitate key decision points, convert requirements into working product outcomes and drive integration with various eMed and vendor systems
- Lead the design and architecture support for tactical and transformative ecommerce 24x7 solutions
- Drive Site Reliability Engineering (SRE) implementation including ideation, business case, architecture, design, stakeholder management, development, trials and delivery using industry standard processes and tools
- Partner with the design team to create and optimize UI, UX, usability and functional experience of digital sales and cross channel experience
- Lead design of load and scalability testing and successful execution of testing & tuning
- Deliver results within budget, time, quality and strategic and tactical key performance goals
- Document and comply with software quality, data security and compliance processes
- Create proposals and present effectively to a diverse audience; manage stakeholders
- Hire, retain, develop high performing motivated talent and leaders while managing teams in both direct and matrix structures
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Free Food & Snacks
- Wellness Resources
eMed’s Mission is to Democratize Healthcare.
Our strategy is to combine the most authoritative and inexpensive in-home test kits with the largest real-time network of certified remote proctors.
As our initial offering, we architected the first at-home, digital point of care Covid-19 test in 2020. Our Test-to-Treat ™ technology shortens the time it takes to get healthy by giving you verified test results and access to treatment within minutes, from anywhere. In the past year alone, we have provided tens of millions of virtually-proctored at-home COVID-19 tests to consumers, businesses and governments. Millions of eMed traveling customers have used our CDC-accepted testing solution for re-entry into the United States from over 200 countries.
To deliver our mission, eMed will continue to break new ground in affordability and access, expand our partnerships globally, and address the broadest range of in-home testable illnesses.
While the company is currently focused on the global COVID-19 pandemic, it will expand its technology to other use cases and common illnesses to make healthcare more accessible and affordable for both consumers and enterprises alike.