Digital Transformation Lead

  • Accenture
  • Miami, FL, USA
  • Sep 09, 2021
Full time Business Development Consultant Technology

Job Description

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

Who we are:

CX is no longer enough. It’s time to reimagine business through the lens of experience.

The emphasis on experience is arguably at its greatest today because the structure of almost everything we do—how and what people buy, how and where they work, and how they interact with others—has been upended by world events in 2020. The consumer behavior shifts we’re seeing today are not a blip. They are likely to stay with us for a long time, some likely forever. Some have been in motion for years, and many have been accelerated by the COVID-19 pandemic.

This new reality forces businesses to look deeply at how people are experiencing their brands. Good CX has become mainstream, leading to a sea of sameness. Companies that deliver an experience with the entirety of their business are more likely to achieve the highest levels of sustained growth.

Accenture Interactive is the new kind of partner for a new kind of client. Our mission is to drive sustainable growth for clients.  We leverage our platforms, skills, tools, creativity, technology, systems and services to meaningful Experiences that live at the intersection of purpose and innovation for our clients and their customers. Standing on the shoulders of Accenture we can team this with Board-level business credibility and unparalleled technological might.

We are looking for someone who can define the best customer experiences that differentiate their clients; drawing on all of Accenture Interactive’s amazing capabilities and wider Accenture services, so enabling their clients to deliver these experiences sustainably and at scale.

  • How to draw together all aspects of what creates world class experience to create truly transformative change, end-to-end and all within a single organization

  • To team your expertise in creating impactful experiences in Banking with our internal business strategy and consulting expertise, applied intelligence teams, marketing operations and world-class technology execution

  • To draw experience from innovative work across the globe and across industries, and apply it within the Banking context to reimagine what experience mean in the Banking industry 

What you’ll do:

  • Develop relationships with key, experience-focused C-level client executives and deeply understand their unique challenges.

  • Originate and react to opportunities that will address the client’s experience agenda in tandem with the Accenture account leadership.  Be part of our client leadership teams, representing the Experience agenda, including support of account planning and building / maintaining relationships with key Experience delivery ecosystem partners.

  • Lead Experience change programs, helping to define the value proposition and bring the best of Interactive to help address client’s experience needs, collaborating with the rest of Accenture.

  • Understand and apply relevant offerings from across the Accenture Interactive pillars (Design Experience, Build Experience, Communicate Experience and Run Experience) and help choreograph into accounts.  Mobilize pillars to work together for complex, cross-pillar deals.

  • Support the management of the pipeline of opportunities across the Banking portfolio, working with wider Industry teams in Accenture.

Our commitment to you:

  • Your entrepreneurial spirit and vision will be rewarded, and your success will fuel opportunities for career advancements.

  • You’ll make a difference for some pretty impressive clients. Accenture serves many of the Fortune Global 100 on high-profile projects.

  • Opportunities to learn daily through training, assignment and collaboration with experts across the company.

  • Access to leading-edge technology.


What you’ll need:

  • Minimum of 7 years of professional services in digital business, eCommerce and digital marketing consulting to include developing large-scale strategy for global solutions for Fortune 500 clients, including requirements definition and implementation

  • Minimum of 5 years’ experience leading and driving business origination processes and activities.

  • Minimum of 3 years working in the Banking industry and an understanding of key customer / market trends /drivers (such as regulation) and how they will impact expectations of what makes the best experiences in the context of the Banking industry.

  • Minimum of 3 years’ experience creating and nurturing senior level relationships, building insights that allow you to develop specific and differentiated propositions, with a clearly defined value propositions and brought to life for clients through innovative storytelling.

  • Minimum of 3 years’ experience leading and managing end-to-end digital programs with skills/ experience across several the following areas: Digital Strategy & Business Transformation, Digital Marketing & Media, Digital Capabilities & Adoption management, Digital Platforms, Performance measurement (data & analytics) and an understanding of client marketing/ commerce operating models

  • Minimum of 7 years of professional services in digital business, eCommerce and digital marketing consulting to include developing large-scale strategy for global solutions for Fortune 500 clients, including requirements definition and implementation


Professional Skills:

  • Being a thought leader on trends and technologies that are driving the digitization of the experience in  Banking and Payments, including areas such as the use of data and insight in creating more personalized experiences, innovation in the propositional space to stand out in an increasingly commoditized market, integration of AI powered services in interactions such as chat, the dominance of the mobile, the emergence of new channels and how all the channels can be seamlessly orchestrated to delight customers

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.