Technical Solutions Director

  • Blue Cross Blue Shield Association
  • Washington D.C., DC, USA
  • Sep 03, 2021
Full time Information Technology

Job Description


Responsible and accountable for overall delivery of Enterprise Information Technology (EIT) technical solutions initiatives. Serves as the single point of contact within EIT for delivery of complex technology solutions. Works cross-departmentally and cross-organizationally to ensure the successful delivery of EIT technology solutions initiatives.


Responsibilities include but are not limited to:


Technical Solution Delivery: Accountable for overall technical solution delivery for assigned initiatives. Serves as the central point of contact within the organization for successful delivery of assigned overall technical solutions. Responsible for EIT cross functional coordination (Systems Analysis, Software Engineering, Performance Engineering, Product Verification, Service Delivery, Customer) to ensure overall delivery objectives are met. Serves as the primary point of contact for Business, Senior EIT Management, and EPMO to ensure successful overall EIT technical solution delivery.


Solution Delivery Controls: Establishes and maintains effective overall controls for technical solution delivery initiatives. Works with business and EPMO to define overall solution scope. Works with EIT functional teams to estimate requested scope and identify team resource work capacity. Balances scope estimates and capacity to ensure overall technical solution delivery can be successfully accomplished. Works with business and EPMO areas to address any gaps in scope verses capacity. Works with all teams to identify and document technical delivery milestone dates. Reviews estimates and verifies cross-team consistency. Accurately documents and manages assumptions for technical solutions delivery. Concisely and clearly provides status updates on technical solution delivery initiatives. Ensures adherence to all technical solutions methodology processes and practices, including reviews, walkthroughs and sign-offs.


Leadership: Provides overall cross-team leadership to drive technical solution delivery to a successful conclusion. Works proactively to identify and address issues. Works with all EIT teams and BCBSA teams, to identify and implement solutions to issues. Maintains momentum of all teams to achieve overall technical solution delivery.


Relationship Management: Works across all teams in a collaborative and effective manner. Navigates solutions to issues with a win-win approach, where all stakeholder needs and inputs are considered and balanced. Maintains positive and constructive working relationship with all participants in the technical solution delivery initiatives.


Application of Technical Skills: Works on an as-needed basis as a hands-on technologist, applying technical skills in the development and delivery of technical solutions. Follows established technical solutions methodology processes and practices throughout the technical solutions delivery initiatives.


Required Basic Qualifications:

  • Bachelor’s Degree in Computer Science, Information Systems, Business Administration or equivalent work experience
  • Minimum 10 years of IT work experience including application system design and implementation
  • Experience developing and integrating technical solution components. For a distributed systems role, experience with one or more of the following J2EE, Tomcat WebSphere, MQ, Cognos, XML and SQL. For a mainframe systems role, experience with one or more of the following COBOL, CICS, IMS, DB2, MQ. For Informatics role, experience with one or more of the following ETL code-development tools and environments including, IBM InfoSphere/DataStage, Ab-Initio, Informatica; database technologies including, DB2, Oracle, Vertica. For an application/web services role: Experience working with one or more of the following web services integration (REST) and JSON and XML parsing, Liferay, Angular, and Node, feature management (e.g. Launch Darkly), API Management platforms (e.g., Apigee), CI/CD; Experience in working SAFe Agile based initiatives; Thorough understanding of OOP, design patterns, iOS, Android, Java, Angular, web services, and enterprise in web and mobile application integration. Clinical Analytics & Reporting: Experience with a health insurance data analysis and reporting solution (e.g. Advantage Suite), Electronic Medical Record (EMR) system (e.g. Epic, Kareo), Diagnostic Cost Groups (DCGs) methodology, or Medical Episode Grouper (MEG) methodology
  • Experience with multiple development methodologies, including one or more of the following RUP,Agile, SaFe.



Preferred Basic Qualifications:

  • Master’s Degree
  • Strong technology project management skills
  • Blue Cross Blue Shield Plan experience
  • The ability to develop and maintain business relationships
  • Strong team-oriented interpersonal and communication skills to cultivate positive working relationships
  • Ability to effectively adapt to rapidly changing technology and apply it to business needs
  • Ability to research and maintain knowledge in emerging technologies and possible application to the business
  • Solid analytical and conceptual skills
  • Excellent presentation skills

Equal Opportunity Employer

Blue Cross Blue Shield Association is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, disability, veteran status, genetic information or any other legally protected characteristics

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