The Tampa Metropolitan Area YMCA is a top-rated ‘4-star’ Charity Navigator and Guidestar ‘Gold’ rated non-profit charitable organization for youth development, healthy living and social responsibility. Join a cause-driven association with a focus on nurturing the potential of every child and teen, improving the nation’s health and well-being and providing opportunities to give back and support our neighbors. Learn more about the Tampa YMCA at www.tampaymca.org.
Mission: To put Judeo-Christian principles into practice through all programs that build healthy spirit, mind, and body for all.
Community Impact Areas:
Located in sunny Florida, the Tampa Metropolitan Area YMCA offers an ideal location with beautiful weather affording a desirable setting for an active outdoor lifestyle year-round, is close to many beaches and theme parks, offers a low cost of living and Florida is one of very few states that has no state income tax.
Under the direction of the Center Executive Director and responsible to the Association Membership Executive, the Membership Director leads center membership staff in attracting, engaging and retaining members. This includes driving a superior member experience, increasing membership enrollment, and enhancing membership connection/engagement, thereby increasing membership and program satisfaction and retention. This position ensures that membership administration operates efficiently and employs a continuous improvement model to meet and/or exceed goals for satisfaction, membership mix and budgeted net membership revenue.
Critical areas of expertise include: relationship-driven sales and service, peer and community influence, enhancing the member experience, retention strategies, leading others and working in teams, successfully overseeing part-time/full-time teams and interviewing, hiring and onboarding associates.
Education/ Experience Required:
·Bachelor's degree in related field preferred or equivalent combination of education and experience
·Previous supervisory experience in sales and customer service preferred which would include three or more years’ experience in managing personnel
·Has supervised or served in leadership role in 1,500+ unit membership base preferred
·Supervision of budget exceeding $500,000 preferred (or equivalent budgeting and / or goal achievement)
·Demonstrated track record of generating leads and closing sales
·Demonstrated track record of developing and implementing results oriented retention and engagement strategies
·Strategic planning and tactical execution experience that resulted in achievement of goals
·Excellent personal computer skills and experience with standard business software
·Must be able to work flexible hours including evenings, weekends, and holidays
·Ability to relate effectively to diverse groups of people from all social and economic segments
of the community
Program Quality and Growth
Membership Engagement and Retention> Increases member connection and commitment to YMCA programs and services ensuring the member experience is consistent, integrated and aligned to YMCA goals including:
Safety and Risk Management
Completes all job-related, supervisory and other trainings as required.
Performs all other duties as assigned.
Must be able to work flexible hours including evenings, weekends, and holidays
The Tampa Y is an Equal Opportunity Employer and a Drug-Free Workplace.
Mission Advancement > Reinforces the Y’s values within the organization and the community. Effectively communicates the benefits and impact of the Y’s efforts for all stakeholders. Implements effective systems to develop volunteers at program, fundraising, and policy leadership levels. Secures resources and support for all philanthropic endeavors.
Collaboration > Develops strategies to ensure staff and volunteers reflect the community. Builds and nurtures strategic relationships to enhance support for the Y. Serves as a community leader building collaborations based on trust and credibility to advance the Y’s mission and goals. Communicates for influence to attain buy-in and support of goals. Provides tools and resources for the development of others.
Operational Effectiveness > Integrates multiple thinking processes to make decisions. Involves members and community in the development of programs and activities. Ensures execution of plans. Institutes sound accounting procedures, investment policies, and financial controls. Assigns clear accountability and ensures continuous improvement.
Personal Growth > Fosters a learning environment embracing diverse abilities and approaches. Creates a sense of urgency and positive tension to support change. Anticipates challenges that can sidetrack or derail growth and personal learning. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
·Must obtain within 30 days of employment and then maintain current certifications in BLS, First Aid, and Oxygen Administration.
·Maintain other required certifications as stated in the training matrix.
$40,000.00 - $44,000.00