Cox Media Group
Chicago, IL, USA
Working remotely , the Sr. Performance Consultant is responsible for the retention of all assigned vAuto Stockwave clients. This involves coaching all account users in directing best practices to support clients in the attainment of their vehicle purchase needs.
Retain assigned client accounts in line with goals.
Partner with client to coach/teach/train vehicle sourcing best practices.
Build relationships with key users & decision maker.
Where identified, partner with our Performance Managers on client engagements.
Manage engagements across assigned client base in line with daily goals.
Ensure effective set up and execution of key activities in the pre-launch process of new clients.
Analyze client software utilization data to identify at risk scenarios and or other corrective actions.
Proactively address a t risk situations with client base.
Schedule and manage calendar/client meeting invitations across client base.
Maintain a solid working knowledge of all related product functionality.
Effectively communicate product enhancements/changes as and when required.
Harvest and upsell to current clients when and where applicable.
‘Wow’ clients with exceptional customer service and support.
We are accepting applicants from anywhere in the country including Chicago, Seattle, Los Angeles, Sacramento, San Francisco, San Diego, Salt Lake City, Denver, Albuquerque, Dallas, Houston, Austin, Kansas City, Omaha, Minneapolis, Iowa City, Detroit, Indianapolis, Cleveland, Columbus, Cincinnati, Dayton, Toledo, Akron, Louisville, Nashville, Pittsburgh, Charlotte, Raleigh, Atlanta, Newark, Atlantic City, Tampa, Miami, Orlando, Las Vegas, Phoenix, Tucson, New York City, Buffalo, Boston, Philadelphia, Hartford, Burlington, Manchester, Providence, Newport, Portland, Richmond, Charleston, Myrtle Beach
Must possess a minimum of 5+ years retail automotive dealership experience including at least 2+ years in a senior role
Minimum of 2+ years of experience with responsibilities in sourcing and buying vehicles.
Experience in working with software solutions advantageous.
Must possess strong organizational skills.
Must have excellent communication & interpersonal skills and have the ability to communicate at all levels.
Must have excellent telephone manner & verbal presentation skills.
Experience in webinar communications advantageous.
Occasional travel for in-store engagements.
Experience with SalesForce CRM would be advantageous.
Must be computer literate (including Excel, Outlook & Word).
BS/BA in related discipline OR an equivalent combination of education and work related experience.