Amazon is seeking articulate, strategic applicants with a desire to work directly with customers and drivers to make sure packages are delivered on time. Shipping and Delivery Support (SDS) is the heart of transportation across the Amazon Supply Chain network, supporting multiple regions such as US, CA, MX, UK, India, and many countries within EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon Fulfillment Centers (FC), carrier hubs, and customers. The SDS agent exemplifies the Amazon Customer Service goal to be Earth’s most customer-centric company by solving driver and customer problems appearing throughout all delivery experiences. This unique role handles customer and driver contacts through different communication channels including phone, email, and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role.
What is a Seasonal position in Virtual Customer Service?
Seasonal employees may remain with Amazon in a temporary capacity for up to nine months, or a shorter period of time depending on business need. There may also be opportunities for regular long-term employment based on business needs and performance. Virtual Customer Service (VCS) is open 24 hours per day, 7 days a week. Being able to work a full-time (40 hours per week) schedule that falls within our operating hours is required and expected. This particular role may require a schedule that includes daytime, evening, overnight, early morning, and/or weekend hours. Schedule flexibility will be required and expected for this position. There may be at times mandatory overtime, based on business needs. Associates may work up to, but no more than 60 hours a week. Working hours for all staff increase substantially during our Peak Seasons in order to support our customers
- Must be 21 or older.
-High School Diploma or equivalent.
-Fluent English language proficiency required.
-Strong typing, phone, and computer navigation skills.
-Ability to participate and complete mandatory training (this schedule may be different from your production schedule upon hiring).
- Process orders and resolve issues according to procedure.
- Uphold company values and respect every customer.
- Exude patience and ownership with each customer.
- Ability to resolve conflicts and set appropriate expectations with customers.
-Ability to empathize with and prioritize customer needs.
- 1+ year in a service environment dealing with the public.
- Desire to continually learn
-You will be shipped an Amazon owned laptop, headset, and Ethernet adaptor, and two security tokens to the address provided in your application.
-When applying, please be sure to verify that your mailing address in our system is an address where you can receive equipment to ensure that there are not delays in receiving your equipment. Make sure you add the apartment number (if any). PO Boxes are not supported and we must have a physical address for you to receive your equipment.
-A minimum of 10 mbps download and 5 mbps upload speed from a reliable internet provider only!
-You must have been in contract with any of these: (At&t, Verizon, Sprint or Xfinity).
-40% discount on products we sell
-Part time $25.00/hr full time $40.00/hr nationwide, depending on experience.
-Opportunities to earn incentive pay when the remote team meets performance goals
(READ CAREFULLY AND MAKE SURE YOU MET ALL REQUIREMENTS BEFORE APPLYING FOR THIS POSITION).