National Basketball Association
Miami, FL, USA
How would you like to work for a Championship organization? We have the job for you! The Miami HEAT Data Analytics Team is seeking a Client Services Manager! This role requires a deep understanding of ticketing operations in the sports or live entertainment industry. The ideal candidate will play a crucial role in consulting both external and internal clients on operational standard processes, conducting business requirement gathering, facilitating user training on data analytics reporting, and managing support requests. We are seeking a candidate who should possess advanced knowledge of one or more ticketing systems such as Ticketmaster Archtics, Tickets.com, SeatGeek, and/or AXS. Strong problem-solving, communication, and interpersonal skills are essential, along with outstanding attention to detail.
Responsibilities: Duties and responsibilities of the role include but are not limited to:
Client Engagement – Consult external and internal clients on...