3 Technology jobs

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.   The Media Operations team develops solutions for media companies on Facebook and Instagram by creating scaled systems to address the issues impacting their experiences with the suite of Facebook products. Our Music Partner Operations team is committed to providing support for music content partners inclusive of the specific needs of the industry. We are seeking a Technical Account Manager to manage technical operations and global product support functions for music publishers. Candidates will have extensive operational experience with publishers and performing rights organizations including rights management, reporting, data reconciliation, and development of supporting systems. They will also be data driven and flexible to frequent changes. They are expected to think creatively about ambiguous issues and are passionate about problem-solving. They will also be able to work successfully across teams and regions.  RESPONSIBILITIES Manage day-to-day ongoing operations with Facebook's music publisher and rights society partners Technical account management downstream of partner engineering Operational support and Publisher advocate for development of rights management products and tools Communication with partners with regard to onboarding specifications and processes, including general documentation Partner closely with cross-functional teams – including partnerships, operations, legal, product, and engineering teams - in an effort to scale operations support workflows across teams Develop an expertise in Facebook’s music rights management products and how they are being used across constituent groups Create scripts or processes to facilitate scalable music publisher data ingestion and reconciliation Publisher advocate for contractual rights based decisions and actions MINIMUM QUALIFICATIONS BA or BS degree 2+ years of experience in music account management, product management, online operations, consulting, or analytics 1+ years of SQL experience Analytical experience and experience managing results to metrics Knowledge of music industry licensing and operations Knowledge of digital rights management products, especially for music PREFERRED QUALIFICATIONS Fluency in Portuguese Fluency in Spanish

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities. Overview The AWS Support team is seeking engineers that enjoy solving problems, troubleshooting complex issues, working with customers, and have a strong technical background in networking technologies including DNS, Load balancing, IPsec, SSL, TCP/IP, Routing, Switching and physical connectivity. Our associates are also the “voice of the customer” and have a strong voice in to the development teams for recurring issues or feature requests. If you're looking for an entry level role in Network/System administration, working with networking hardware and software and understand the advantages of working in a highly distributed virtual environment, you might be the person we are looking for! You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you: · Learn, support, and use groundbreaking technologies · Field and manage technical customer issues via phone, chat and email · Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs · Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams · Drive customer communication during critical events · Create knowledge articles, videos and other technical articles for the AWS customer community · Open to working non-standard hours (no night shifts) including a Tuesday-Saturday or Sunday-Thursday workweek BASIC QUALIFICATIONS · Bachelor’s degree in Information Technology, Computer Science, Engineering or a related field or 4+ years of experience in a technical position PREFERRED QUALIFICATIONS · Meets/exceeds Amazon’s leadership principles requirements for this role · Meets/exceeds Amazon’s functional/technical depth and complexity for this role · Experience configuring and troubleshooting software-based (IPsec & SSL) VPN solutions such as Openswan, Libreswan, Strongswan, Quagga, pfSence, Vyatta and/or Windows · Experience configuring and troubleshooting hardware VPN devices such as Cisco, Juniper, SonicWall, Fortinet, Checkpoint, Palo Alto and Yamaha · Experience managing full application stacks from the OS up through custom applications · Demonstrated proficiency in network administration (DNS, BGP, Load Balancing) · Understanding of firewall concepts and rules · Understanding of hardware or software Load Balancers · Systems administration in Linux/Unix or Windows · Network analysis fundamentals and robust troubleshooting skills · Strong customer focus and ownership · Excellent oral and written communication skills · Scripting/Programming experience is a plus Amazon is an Equal Opportunity-Affirmative Action Employer - Female/Minority/Disability/Veteran/Gender Identity/Sexual Orientation.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. WhatsApp is seeking an exceptional individual to join our WhatsApp partnerships team to work on our LATAM partnership strategy.   This job requires high levels of creativity and strategic thinking, as you'll be responsible for developing and executing LATAM partnerships strategy that will support WhatsApp partnership efforts. You should be as comfortable pitching and negotiating deals with partners as working cross-functionally with colleagues in Product, Engineering, Customer Support, Finance, Marketing, and Legal to launch partnerships that meet the strategic objectives of partners and of WhatsApp.   You should also expect to handle day-to-day operations and partnership management with key partners across various time zones, develop and execute on strategic partner initiatives and advocate internally and externally for partners. This is a full-time position based with the WhatsApp team in Miami, Florida, and will report to WhatsApp’s Head of LATAM.   RESPONSIBILITIES Develop and drive WhatsApp LATAM partner strategy to support WhatsApp's goals Initiate, structure, negotiate, and maintain high impact strategic partnerships for payments and commercial messaging Manage relationship with key Telco partners and drive WhatsApp growth in the region. Support new partners through launch process and liaise with WhatsApp product and engineering teams Collaborate with cross-functional teams across WhatsApp including product, marketing, PR, customer support, legal on partner launches Track, analyze, and communicate key quantitative metrics and develop and execute against both partner and product plans. MINIMUM QUALIFICATIONS Understanding of WhatsApp strategic and competitive position  Proven ability to build relationships with key stakeholders and business leaders inside and outside WhatsApp 8+ years of experience in Tech/Management Consulting/Product Management. Proven track record of initiating and driving new business opportunities at a global scale Experience working in start-up environments Project management experience, with the ability to lead and execute multiple time-sensitive projects Communication and presentation skills, and the ability to clarify and summarize issues Demonstrated ability to think strategically about issues, leading to recommendations and action plans B.S. or M.S in Engineering/Sciences/Business. PREFERRED QUALIFICATIONS Good understanding and experience working with banks and financial institutions Business development experience negotiating complex deals Experience working with payments, OEM and mobile operators in LATAM region.