U.S. Cellular Schaumburg, IL, United States
Jan 31, 2018Full time
Plan, design, engineer, develop, implement, and troubleshoot infrastructure technologies on the customer-servicing network. Provide subject matter expertise around specific technologies. Provide project management for the deployment of customer-servicing projects. Act as vendor interface for support of applications and technologies. Evaluate and implement new technologies, policies, and procedures for business network operations. Support Identify changes needed in the customer-servicing infrastructure configuration to achieve the technology organization goals Analyzes network & system response and determines tuning recommendations to improve performance. Supports the customer-servicing infrastructure strategy reviews and development by performing applicable analysis Manage effective issue identification and resolution process; serve as the focal point for customer-servicing infrastructure-related issue / crisis resolution Perform 24x7 advanced tier troubleshooting, including off-hour maintenance activities, problem resolution, and on-call Engineering Provide project management oversight to customer-servicing infrastructure implementation projects. Implements technology and customer-servicing infrastructure changes Lead interaction with partner organizations/departments to engineer cross-functional solutions for our customer-servicing infrastructure Evaluates new product/solutions for inclusion in our customer-servicing network Tools Define requirements in support of budget plans and make recommendations for ways to improve performance and reduce costs Ensure communication of process and procedure changes to key stakeholders Design an effective test plan for any new / changed customer-servicing infrastructure Support identification and collection of metrics and performance reporting processes Participate in process improvement initiatives, when applicable Develop full suite of documentation as it relates to the customer-servicing network infrastructure (Engineering Work Plans, Standards, policies and procedures, etc.) Skills Actively maintains knowledge of current technology Actively maintains our current network infrastructure to expedite the resolution process Develop and deliver cross-training activities Participates in, and encourages a knowledge-sharing environment both within, and outside the department Business Partnership Maintain relationships with the customers, associates, and vendors to proactively identify needed changes Establish working relationships with technical, business and sourcing counterparts Participate in process improvement initiatives Participate in industry/vendor forums to guide product development activities People Management Manage individual workload and deliver to agreed upon milestones Proactively promote consistent project-based performance measurement and skill development of junior staff Actively participate in HR performance measurement processes Demonstrate ability to work in team environment and help resolve issues Provide input to staffing plans at the project-level to identify key / required skills The preceding job description indicates the general nature, essential duties, and responsibilities of work to be performed. It does not contain a comprehensive inventory of all duties, responsibilities, and qualifications required to do this job. To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor’s degree in related technical / business areas is preferred Understanding of the relevant technology Understanding of the business and/or industry Experience re-engineering / process improvement Strong change management skills; change agent Excellent problem solving / analytical skills and knowledge of analytical tools Excellent written and verbal communication skills Ability to create / define metrics that accurately reflects the current state of a given process Experience supporting mission-critical infrastructure in a fast-paced environment Travel required Work Experience Required Minimum 3 to 5 years relevant work experience The 1x Enhanced Data Services Engineer is expected to demonstrate technical knowledge of the skills listed below. The technical skills will depend on his/her specific responsibilities within the organization. Software tool: SQL Plus, Perl, K Shell, C Shell, Bash, Tcpdump, Snoop, Ethereal, Services : SMS, OTA, MMS, PTT, 1x Data, MIP, SIP, Brew, Ev-Do Service Infrastructure: Packet Data Switching Node (PDSN), AAA, Home Agent (HA), FACN, Foreign Agent (FA), ADS, Multi-Media Service Center (MMSC), MMS Transcoder, Short Message Service Center (SMSC) Hardware: UNIX Servers (HP, IBM, Sun), Tandem, x86, Cisco O/S & Network: HP/UX, Windows 2000/XP, TCP/IP, Routers, Switches, Firewalls, Linux, BSD, Solaris, IOS Network Protocols: IS41, SS7, TCP/IP, SNMP, SMTP, UDP, Radius, PPP Business Applications: Remedy Trouble Ticketing, DotProject Office Automation: Word, Excel, Outlook, PowerPoint Planning & Design: Microsoft Project, Visio U.S. Cellular® is an EEO employer and gives consideration to qualified applicants without regard to race/color/age/religion/sex/sexual orientation/gender identity/national origin/disability/veteran status, pregnancy or genetic information.