We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. Collaboration is a real thing here — because we know that individually we’re strong, but together we’re unstoppable. Athleta is a certified B Corporation, which means that we put people and planet right up there with profit, and we’re committed to using business as a force for good.
ABOUT THE ROLE
The Assistant Manager is a brand consumer and brand advocate for Athleta Retail Stores. The role supports the Associate Manager & General Manager in driving an innovative, amazing customer experience, in an effort to operate sales profitably. The Athleta Assistant Manager serves as an important field representative on the brand’s cross-functional team, partnering with the Associate Manager and GM to execute on merchandise product lines, brand marketing messages, and key assortment plans, while helping to develop and execute a brand-right customer service experience that exceeds expectations and sets Athleta apart from the competition. The Assistant Manager is responsible for executing the day-to-day plans and strategies to provide an amazing in-store experience.
This role assesses customer experience feedback and ensures the development of action plans for improvement, to address concerns, and maintain a consistently compelling, innovative experience that delights our customer and consistently exceeds her expectations. The GM models and can clearly articulate the Athleta vision and strategy to store team in a way that engages, motivates, and inspires a customer-centric culture.
RESPONSIBILITIES:
WHAT YOU'LL DO
Implements action plans to improve key performance indicators to maximize business
Partners with Store Manager and GM to drive store employee talent attraction and retention efforts to drive maximum employee engagement
Assists Associate Store Manager with hiring and recruiting of store employees
Assists Associate Store Manager with on-the-job training to new employees
Assesses the effectiveness of the team, and provides the appropriate level of coaching performance feedback
Ensures desired brand experience is being fostered in store through individual and team customer interactions
Promotes community involvement to drive brand awareness and loyalty
Fosters customer centric culture by recognizing and rewarding team
Serves as leader on duty
Creates and outstanding shopping experience bringing Athleta to life through this new expression of the brand (understands and leverages Call Center, catalog & online store)
Has a passion for delivering exceptional service everyday and inspires by example
Creates an inspiring shopping environment through effective merchandising capability, high in store standards and compelling visual presentation
Responsible for opening and closing procedures
Works with visual merchandising team to effectively position merchandise and signage within the store
Completes projects as assigned by Associate Store Manager and GM
This role may require a focus on one or more specialties including but not limited to visual merchandising, human resources, community involvement, inventory management
WHO YOU ARE
Ability to establish & maintain effective relationships with employees and customers
Possesses a strong character/ethical core – distinctly knows the difference between doing what is right vs. doing the right thing
Ability to interact cooperatively and work as a team towards a common goal. Can communicate a compelling vision and manage successes and failings along the journey in a highly collaborative fashion
Results driven – Inspires and motivates to exceed goals
Skilled problem-solver – Applies rigorous logic & methods to solve ambiguous problems
Effectively prioritizes and provides focus for self and team, with appropriate attention to detail
Effective Communicator (verbal and written) – Clearly articulates point-of-view, adapts communication style to audience, listens and asks questions to solicit feedback, and disseminates information effectively
Leads through coaching and motivation. Can build a winning team filled to achieve the same end-goal. Sets a compelling vision and manage successes and failings along the journey in a highly collaborative fashion
Demonstrates ability to build and maintain strong, business-oriented relationships with leaders at all levels
Possesses a strong visual merchandising sense; knows the power of styling to drive customer satisfaction
Knowledge of in store systems, policy and procedure
Experience:
Minimum 6 months previous retail experience preferred
Education:
Some college preferred
Physical Requirements:
Ability to travel as required
Ability to work nights and weekends as appropriate to schedule requirements
Ability to lift and carry 30lbs
Ability to maneuver around sales floor, back room and office areas
This job description intends to describe the general nature and level of work being performed by associates assigned to this job. It is not intended include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
BENEFITS AT ATHLETA
Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy, and Athleta, and 30% off at Outlet.
One of the most competitive Paid Time Off plans in the industry.*
Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
Employee stock purchase plan.*
Medical, dental, vision and life insurance.*
Feb 05, 2019
Full time
We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. Collaboration is a real thing here — because we know that individually we’re strong, but together we’re unstoppable. Athleta is a certified B Corporation, which means that we put people and planet right up there with profit, and we’re committed to using business as a force for good.
ABOUT THE ROLE
The Assistant Manager is a brand consumer and brand advocate for Athleta Retail Stores. The role supports the Associate Manager & General Manager in driving an innovative, amazing customer experience, in an effort to operate sales profitably. The Athleta Assistant Manager serves as an important field representative on the brand’s cross-functional team, partnering with the Associate Manager and GM to execute on merchandise product lines, brand marketing messages, and key assortment plans, while helping to develop and execute a brand-right customer service experience that exceeds expectations and sets Athleta apart from the competition. The Assistant Manager is responsible for executing the day-to-day plans and strategies to provide an amazing in-store experience.
This role assesses customer experience feedback and ensures the development of action plans for improvement, to address concerns, and maintain a consistently compelling, innovative experience that delights our customer and consistently exceeds her expectations. The GM models and can clearly articulate the Athleta vision and strategy to store team in a way that engages, motivates, and inspires a customer-centric culture.
RESPONSIBILITIES:
WHAT YOU'LL DO
Implements action plans to improve key performance indicators to maximize business
Partners with Store Manager and GM to drive store employee talent attraction and retention efforts to drive maximum employee engagement
Assists Associate Store Manager with hiring and recruiting of store employees
Assists Associate Store Manager with on-the-job training to new employees
Assesses the effectiveness of the team, and provides the appropriate level of coaching performance feedback
Ensures desired brand experience is being fostered in store through individual and team customer interactions
Promotes community involvement to drive brand awareness and loyalty
Fosters customer centric culture by recognizing and rewarding team
Serves as leader on duty
Creates and outstanding shopping experience bringing Athleta to life through this new expression of the brand (understands and leverages Call Center, catalog & online store)
Has a passion for delivering exceptional service everyday and inspires by example
Creates an inspiring shopping environment through effective merchandising capability, high in store standards and compelling visual presentation
Responsible for opening and closing procedures
Works with visual merchandising team to effectively position merchandise and signage within the store
Completes projects as assigned by Associate Store Manager and GM
This role may require a focus on one or more specialties including but not limited to visual merchandising, human resources, community involvement, inventory management
WHO YOU ARE
Ability to establish & maintain effective relationships with employees and customers
Possesses a strong character/ethical core – distinctly knows the difference between doing what is right vs. doing the right thing
Ability to interact cooperatively and work as a team towards a common goal. Can communicate a compelling vision and manage successes and failings along the journey in a highly collaborative fashion
Results driven – Inspires and motivates to exceed goals
Skilled problem-solver – Applies rigorous logic & methods to solve ambiguous problems
Effectively prioritizes and provides focus for self and team, with appropriate attention to detail
Effective Communicator (verbal and written) – Clearly articulates point-of-view, adapts communication style to audience, listens and asks questions to solicit feedback, and disseminates information effectively
Leads through coaching and motivation. Can build a winning team filled to achieve the same end-goal. Sets a compelling vision and manage successes and failings along the journey in a highly collaborative fashion
Demonstrates ability to build and maintain strong, business-oriented relationships with leaders at all levels
Possesses a strong visual merchandising sense; knows the power of styling to drive customer satisfaction
Knowledge of in store systems, policy and procedure
Experience:
Minimum 6 months previous retail experience preferred
Education:
Some college preferred
Physical Requirements:
Ability to travel as required
Ability to work nights and weekends as appropriate to schedule requirements
Ability to lift and carry 30lbs
Ability to maneuver around sales floor, back room and office areas
This job description intends to describe the general nature and level of work being performed by associates assigned to this job. It is not intended include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
BENEFITS AT ATHLETA
Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy, and Athleta, and 30% off at Outlet.
One of the most competitive Paid Time Off plans in the industry.*
Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
Employee stock purchase plan.*
Medical, dental, vision and life insurance.*
National Basketball Association
Los Angeles, CA, USA
The Manager Human Resources & Benefits Specialist will maintain and enhance the organization’s human resources by planning, implementing and evaluating employee relations and human resources policies, programs and practices.
Essential Functions (Duties & Responsibilities**):
Learning & Development
Serves as a key resource for business stakeholders, to both consult and help identify the appropriate learning or OD intervention (e.g. learning solutions, coaching, mentoring, on the job training, professional development classes, etc.) to develop talent and support organization effectiveness.
Design, develop, and support delivery of leadership and learning programs
Identify potential new partners, initiatives, and activities and make recommendations in support on an expanding center of excellence in learning and organizational development
Benefits/Health & Wellness
Administer and manage employee benefits and retirement programs
Maintain employee benefits programs and inform employees of benefits
Assess benefit needs and trends; recommend benefit programs to management
Direct the processing of benefit claims
Conduct educational programs on benefit programs
Talent Acquisition
Partner with hiring managers to determine staffing needs
Maintain relationship with both internal and external clients to ensure staffing goals are achieved
Source through internal candidate database as well as professional associations, referrals, and other networking resources
Screen candidates to ensure their qualifications meet open positions
Conduct skills testing, office interviews, reference checks, and background investigations
Manages the effective implementation of human resources initiatives, policies and procedures, including compliance, employee onboarding and exiting, performance management, training, compensation, affirmative action planning and employee safety.
Provides employee relations support, including conflict resolution, disciplinary action and performance improvement counseling.
Create and implement a new hire orientation process
Create and manage yearly internship program
Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.
**Responsibilities subject to change based on organizational needs and direction from management.
Education (Required/ Preferred):
· Bachelor’s degree (required)
· Master’s degree preferred in Human Resources Management or Organizational Effectiveness
· PHR/SPHR certification is a plus
Previous experience:
· Minimum of five (5) years of Human Resources experience; corporate HR experience is a plus
· Previous HR experience within a sports franchise a plus
Technology Capabilities:
· ADP Workforce Now
· Microsoft Office
· Outlook
Knowledge, skills, abilities:
· Strong working knowledge of local, state, and federal employment laws, including but not limited to: FLSA, FMLA, ERISA, ADA, EEO, COBRA, HIPPA, and ACA regulations
· Experienced in the following areas: compensation, recruiting/staffing, benefits, employee relations, compliance, career development, performance management, and/or training
· Excellent interpersonal skills with a proven history of effective relationship building across all levels of an organization; strong customer-service orientation and business partnering skills
· Demonstrated ability to effectively facilitate diverse teams, collaborate and achieve results
· Proven communication skills, verbal and written
· Proven ability to multi-task and work in a fast-paced environment
· Strong influencing skills
· Demonstrated ability to make sound, quick decisions
· Demonstrated ability to leverage networks to implement HR best practices
· Strong organizational skills
Location: El Segundo (offices M-F), downtown Los Angeles when needed (Staples Center for Laker home games), and other occasional off-site events
Travel: Up to 10% of the time
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Feb 04, 2019
Full time
The Manager Human Resources & Benefits Specialist will maintain and enhance the organization’s human resources by planning, implementing and evaluating employee relations and human resources policies, programs and practices.
Essential Functions (Duties & Responsibilities**):
Learning & Development
Serves as a key resource for business stakeholders, to both consult and help identify the appropriate learning or OD intervention (e.g. learning solutions, coaching, mentoring, on the job training, professional development classes, etc.) to develop talent and support organization effectiveness.
Design, develop, and support delivery of leadership and learning programs
Identify potential new partners, initiatives, and activities and make recommendations in support on an expanding center of excellence in learning and organizational development
Benefits/Health & Wellness
Administer and manage employee benefits and retirement programs
Maintain employee benefits programs and inform employees of benefits
Assess benefit needs and trends; recommend benefit programs to management
Direct the processing of benefit claims
Conduct educational programs on benefit programs
Talent Acquisition
Partner with hiring managers to determine staffing needs
Maintain relationship with both internal and external clients to ensure staffing goals are achieved
Source through internal candidate database as well as professional associations, referrals, and other networking resources
Screen candidates to ensure their qualifications meet open positions
Conduct skills testing, office interviews, reference checks, and background investigations
Manages the effective implementation of human resources initiatives, policies and procedures, including compliance, employee onboarding and exiting, performance management, training, compensation, affirmative action planning and employee safety.
Provides employee relations support, including conflict resolution, disciplinary action and performance improvement counseling.
Create and implement a new hire orientation process
Create and manage yearly internship program
Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.
**Responsibilities subject to change based on organizational needs and direction from management.
Education (Required/ Preferred):
· Bachelor’s degree (required)
· Master’s degree preferred in Human Resources Management or Organizational Effectiveness
· PHR/SPHR certification is a plus
Previous experience:
· Minimum of five (5) years of Human Resources experience; corporate HR experience is a plus
· Previous HR experience within a sports franchise a plus
Technology Capabilities:
· ADP Workforce Now
· Microsoft Office
· Outlook
Knowledge, skills, abilities:
· Strong working knowledge of local, state, and federal employment laws, including but not limited to: FLSA, FMLA, ERISA, ADA, EEO, COBRA, HIPPA, and ACA regulations
· Experienced in the following areas: compensation, recruiting/staffing, benefits, employee relations, compliance, career development, performance management, and/or training
· Excellent interpersonal skills with a proven history of effective relationship building across all levels of an organization; strong customer-service orientation and business partnering skills
· Demonstrated ability to effectively facilitate diverse teams, collaborate and achieve results
· Proven communication skills, verbal and written
· Proven ability to multi-task and work in a fast-paced environment
· Strong influencing skills
· Demonstrated ability to make sound, quick decisions
· Demonstrated ability to leverage networks to implement HR best practices
· Strong organizational skills
Location: El Segundo (offices M-F), downtown Los Angeles when needed (Staples Center for Laker home games), and other occasional off-site events
Travel: Up to 10% of the time
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
At Amazon, thousands of veterans and military spouses are driving innovation and raising the bar on customer experience. On a daily basis, those with military backgrounds are able to apply their knowledge, skills, and leadership abilities in a wide variety of careers – influencing change across the globe. We believe a career change from the military to a civilian role at Amazon is a natural transition because of the robust programs Amazon offers to help employees succeed, including a vast internal network of veterans that offer mentoring, learnings, and support. Read more about us. When we hire you at Amazon, we hire for the future. With unlimited career opportunities, Amazon invests in ensuring our teams are always challenged, constantly learning from each other, and creatively contributing to our next big idea. You will be surrounded by the best innovators of our time and we welcome you to make history with us: minority, female, gender identity, disability, or sexual orientation. See why diversity is important to us. Amazon Operations Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing - some of our centers across the United States and Canada are over 1 million square feet! Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience. Watch videos on our team members As an Area Manager, you will have the opportunity to lead and develop your own team of Amazon Associates; one of your main focuses will be motivating, mentoring, and coaching your team. You will be responsible for engaging your team during a shift to maintain the highest levels of safety, quality, attendance performance and engagement are maintained. To achieve this, managers are expected to provide their associates with the tools needed for success as well as keenly drive productivity and efficiency through data-driven decisions and analytical problem-solving. Key responsibilities include: · Supporting all safety programs and OSHA compliance to ensure a safe work environment for all Associates · Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality · Partnering with the management team to establish and maintain quality control standards · Proactively identifying and leading process improvement initiatives and Lean tools · Building and executing productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Area Managers to balance labor · Leading and developing a team of Amazon associates · Communicating policies to associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed · Ensuring procedures are followed for building security and product loss prevention · Creating, managing, and supporting recognition and communication programs WHAT DO WE OFFER? Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1 and up to 20 weeks of paid parental leave. We grant each employee ownership in the company, including Amazon stock awards and a matching 401(k) program. But, if you’re not in it for those perks, here is one more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit. Jeff Bezos’s most recent letter to shareholders sums it all up pretty well. Find it at https://www.sec.gov/Archives/edgar/data/1018724/000119312516530910/d168744dex991.htm
BASIC QUALIFICATIONS
· Basic Qualifications · You have a completed bachelor’s degree or 2+ years of Amazon experience · You are authorized to work in the US without sponsorship. · You take ownership in your work and team and are available to work overtime during Amazon’s peak holiday season and as needed year-round. In addition, you are flexible to work on any type of assigned shift (nights, weekends, etc.). · You pride yourself in leading others; you have direct management experience and have been responsible for your employees’ performance. · You have an eye for efficiency and have experience identifying and executing process improvement initiatives. - Willingness to relocate if needed
PREFERRED QUALIFICATIONS
Preferred Qualifications · You have a bachelor’s degree in Engineering, Operations, or a related field. · You have over 3 years of management experience in a manufacturing, production or distribution environment. · You are leader and exhibit that in you every day work. You not only have experience in managing a team of 30+ employees, you also lead process improvements though Lean process, Kaizen, and Six Sigma. · You have the ability to thrive in an ambiguous environment, and when given a deadline you know how to motivate yourself and meet it. · You don’t hesitate in public speaking or writing a paper. You have strong verbal and written communication skills. · You enjoy analytical work and using data to provide thought-provoking and workable solutions. Data is what you look to when given a problem to solve. · You typically volunteer to lead projects and help your team achieve goals. You have a track record of taking ownership and driving results. We are committed to developing a diverse workforce and we are even more committed to working with you to make that happen. Depending on the type of job, you will be required to engage in physical warehouse activities given reasonable accommodation. These activities include the following: · Lifting and moving material up to 49 pounds each · Bending, lifting, stretching and reaching both below the waist and above the head · Frequent walking in the building and around area; facilities are over a quarter mile in length · Standing and walking for up to 10-12 hours a day · Ascending and descending ladders, stairs, and gangways safely and without limitation Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
Jan 20, 2019
Full time
At Amazon, thousands of veterans and military spouses are driving innovation and raising the bar on customer experience. On a daily basis, those with military backgrounds are able to apply their knowledge, skills, and leadership abilities in a wide variety of careers – influencing change across the globe. We believe a career change from the military to a civilian role at Amazon is a natural transition because of the robust programs Amazon offers to help employees succeed, including a vast internal network of veterans that offer mentoring, learnings, and support. Read more about us. When we hire you at Amazon, we hire for the future. With unlimited career opportunities, Amazon invests in ensuring our teams are always challenged, constantly learning from each other, and creatively contributing to our next big idea. You will be surrounded by the best innovators of our time and we welcome you to make history with us: minority, female, gender identity, disability, or sexual orientation. See why diversity is important to us. Amazon Operations Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing - some of our centers across the United States and Canada are over 1 million square feet! Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience. Watch videos on our team members As an Area Manager, you will have the opportunity to lead and develop your own team of Amazon Associates; one of your main focuses will be motivating, mentoring, and coaching your team. You will be responsible for engaging your team during a shift to maintain the highest levels of safety, quality, attendance performance and engagement are maintained. To achieve this, managers are expected to provide their associates with the tools needed for success as well as keenly drive productivity and efficiency through data-driven decisions and analytical problem-solving. Key responsibilities include: · Supporting all safety programs and OSHA compliance to ensure a safe work environment for all Associates · Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality · Partnering with the management team to establish and maintain quality control standards · Proactively identifying and leading process improvement initiatives and Lean tools · Building and executing productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Area Managers to balance labor · Leading and developing a team of Amazon associates · Communicating policies to associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed · Ensuring procedures are followed for building security and product loss prevention · Creating, managing, and supporting recognition and communication programs WHAT DO WE OFFER? Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1 and up to 20 weeks of paid parental leave. We grant each employee ownership in the company, including Amazon stock awards and a matching 401(k) program. But, if you’re not in it for those perks, here is one more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit. Jeff Bezos’s most recent letter to shareholders sums it all up pretty well. Find it at https://www.sec.gov/Archives/edgar/data/1018724/000119312516530910/d168744dex991.htm
BASIC QUALIFICATIONS
· Basic Qualifications · You have a completed bachelor’s degree or 2+ years of Amazon experience · You are authorized to work in the US without sponsorship. · You take ownership in your work and team and are available to work overtime during Amazon’s peak holiday season and as needed year-round. In addition, you are flexible to work on any type of assigned shift (nights, weekends, etc.). · You pride yourself in leading others; you have direct management experience and have been responsible for your employees’ performance. · You have an eye for efficiency and have experience identifying and executing process improvement initiatives. - Willingness to relocate if needed
PREFERRED QUALIFICATIONS
Preferred Qualifications · You have a bachelor’s degree in Engineering, Operations, or a related field. · You have over 3 years of management experience in a manufacturing, production or distribution environment. · You are leader and exhibit that in you every day work. You not only have experience in managing a team of 30+ employees, you also lead process improvements though Lean process, Kaizen, and Six Sigma. · You have the ability to thrive in an ambiguous environment, and when given a deadline you know how to motivate yourself and meet it. · You don’t hesitate in public speaking or writing a paper. You have strong verbal and written communication skills. · You enjoy analytical work and using data to provide thought-provoking and workable solutions. Data is what you look to when given a problem to solve. · You typically volunteer to lead projects and help your team achieve goals. You have a track record of taking ownership and driving results. We are committed to developing a diverse workforce and we are even more committed to working with you to make that happen. Depending on the type of job, you will be required to engage in physical warehouse activities given reasonable accommodation. These activities include the following: · Lifting and moving material up to 49 pounds each · Bending, lifting, stretching and reaching both below the waist and above the head · Frequent walking in the building and around area; facilities are over a quarter mile in length · Standing and walking for up to 10-12 hours a day · Ascending and descending ladders, stairs, and gangways safely and without limitation Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
The SMB team contributes directly to the Facebook mission by connecting every small and medium-sized business in the world with their customers on Facebook, and then helping them grow through solutions like pages, advertising, and messaging. We succeed when we help our customers grow their business. Our team is part of the Global Business Group at Facebook, responsible for Facebook’s multi-billion dollar advertising business.
This position is responsible for key verticals within our Account Management team including, CPG, Retail and Financial Services, representing a multi-billion dollar portfolio. The AM team directly enables entrepreneurs and Fortune 2000 clients to drive results through consultation, education, sales and support. This position would oversee revenue growth, talent management, sales, cross-functional partnerships, and operations for the team. Ideal candidates will combine an exceptional ability to coach, develop, and motivate team members and their managers. He/She will have a passion for growing revenue through rigorous account planning and consultative sales techniques; a keen eye for identifying process and workflow opportunities; and a willingness to roll up his/her sleeves and execute the tactics. Success in this position requires a passion for leadership, strong problem-solving skills, a focus on client service, and the ability to thrive in a dynamic, collaborative environment. You must be creative, resourceful, entrepreneurial, and comfortable dealing with ambiguity.
This position reports to the Vice President, SMB North America. This position is full-time and located in our Chicago office.
RESPONSIBILITIES
Team leadership including: strategy, execution, recruiting, talent management and team development
Leadership and management of the SMB AM business
Development of sales and service strategy in partnership with our cross-functional teams & SMB leadership team
Build strong working relationships with leaders across Facebook teams (e.g. product, engineering, programs, business development, marketing, human resources sales planning/operations and finance)
Monitor progress against goals and respond to changes in the market
Diagnose and explain key trends
Align with internal stakeholders team to drive overall revenue growth for the company
Represent the SMB organization with industry organizations, in the press, and with other Facebook teams
MINIMUM QUALIFICATIONS
BA/BS degree
12+ years experience in sales, operations, marketing, or consulting
8+ years experience in scaling and leading teams
Demonstrated experience in analytical operations
Proven experience influencing, organizing and communicating with internal and external stakeholders
Team/people leadership experience including recruiting, training and development
Experience prioritizing tasks and objectives
Communication experience
PREFERRED QUALIFICATIONS
Experience in CPG, Retail or Financial Services
Experience working with or in support of diverse communities
Sales leadership experience
Jan 20, 2019
Full time
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
The SMB team contributes directly to the Facebook mission by connecting every small and medium-sized business in the world with their customers on Facebook, and then helping them grow through solutions like pages, advertising, and messaging. We succeed when we help our customers grow their business. Our team is part of the Global Business Group at Facebook, responsible for Facebook’s multi-billion dollar advertising business.
This position is responsible for key verticals within our Account Management team including, CPG, Retail and Financial Services, representing a multi-billion dollar portfolio. The AM team directly enables entrepreneurs and Fortune 2000 clients to drive results through consultation, education, sales and support. This position would oversee revenue growth, talent management, sales, cross-functional partnerships, and operations for the team. Ideal candidates will combine an exceptional ability to coach, develop, and motivate team members and their managers. He/She will have a passion for growing revenue through rigorous account planning and consultative sales techniques; a keen eye for identifying process and workflow opportunities; and a willingness to roll up his/her sleeves and execute the tactics. Success in this position requires a passion for leadership, strong problem-solving skills, a focus on client service, and the ability to thrive in a dynamic, collaborative environment. You must be creative, resourceful, entrepreneurial, and comfortable dealing with ambiguity.
This position reports to the Vice President, SMB North America. This position is full-time and located in our Chicago office.
RESPONSIBILITIES
Team leadership including: strategy, execution, recruiting, talent management and team development
Leadership and management of the SMB AM business
Development of sales and service strategy in partnership with our cross-functional teams & SMB leadership team
Build strong working relationships with leaders across Facebook teams (e.g. product, engineering, programs, business development, marketing, human resources sales planning/operations and finance)
Monitor progress against goals and respond to changes in the market
Diagnose and explain key trends
Align with internal stakeholders team to drive overall revenue growth for the company
Represent the SMB organization with industry organizations, in the press, and with other Facebook teams
MINIMUM QUALIFICATIONS
BA/BS degree
12+ years experience in sales, operations, marketing, or consulting
8+ years experience in scaling and leading teams
Demonstrated experience in analytical operations
Proven experience influencing, organizing and communicating with internal and external stakeholders
Team/people leadership experience including recruiting, training and development
Experience prioritizing tasks and objectives
Communication experience
PREFERRED QUALIFICATIONS
Experience in CPG, Retail or Financial Services
Experience working with or in support of diverse communities
Sales leadership experience
