1 Executive jobs

Come join a team where you will be fullfilling the Y mission, furthering the Y cause, and staying true to the Y values everyday! YMCA Kishwaukee Family YMCA Inc. Location: Sycamore, IL Job Description Under the guidance of the HR and Engagement Director, the Member Experience Director will develop, organize, and implement high quality, member-focused membership services.  Qualifications Bachelor’s degree in related field Minimum age of 21 Minimum of two years in membership services, marketing, sales, and/or customer services.  Working knowledge of computers and office machines Ability to communicate effectively in person, on telephone, and through email. Ability to communicate effectively with diverse populations including members, peers/co-workers, supervisors, and volunteers. Ability to learn and retain information related to programs, services, and membership options. Ability to handle conflict management in a positive manner. Ability to train and manage staff team. Previous supervisory experience in customer service required. Completion of YMCA program specific certifications. Essential Functions Supervision, training, and recruitment of Membership staff team. Creates a member focused culture by supporting all areas and departments of the Y. Guides membership sales per established promoting guidelines, high quality member-focused environment, and works with all leadership staff on developing retention strategies. Conducts tours and works at the membership desk during peak times or as needed. Integrates with program staff to ensure seamless transition of new members based on their stated interests.  Works towards and trains staff to understand existing member’s needs and connects them to programs, services, and other members to increase retention. Provides effective communication to staff, members, prospective members, and community partners. Responds to all members, community inquiries, and concerns in a timely and positive manner. Develops and monitors membership budget to meet fiscal objectives. Responsible for recruiting Annual Campaign volunteers Lead Environment Committee In charge of all YMCA insurance reimbursement programs Supports Y Special Events and Community Outreach Events Other duties as assigned Salary$35,500.00 - $39,500.00 How to Apply Apply by Email:  dhorne@kishymca.org Apply by Mail to:Dionne Horne, 2500 W Bethany Rd., Sycamore IL, 60178-0466 Resumes Accepted Until 5/3/2019