4 Customer Service jobs

At AWS we are changing the future of IT. As part of the AWS Public Sector Partners team you, the Technical Delivery Manager, will be helping our customers arrive in that future. You will work within the team and apply your technical and program management expertise to some of the most complex and challenging technology problems today. You will assist with estimating overall scope of work, identify appropriate resources, set goals, track and report progress, develop schedules, and communicate directly with customers. You will also assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-taking to improve customer outcomes. We value critical thinking, self-motivation, and the ability to deal with ambiguity. You will be managing delivery engagements that will be led by our customers and partners ensuring successful delivery though all phases of the implementation life cycle. You will work closely with multiple AWS teams to ensure the enablement of the environments are smoothly executed. You will work across customer organizations, AWS partners and multiple AWS teams to ensure customers’ infrastructure and applications are well designed and scale to the needs of their business. Roles and Responsibilities: You will have the opportunity to work closely with sales, solutions architecture, software development and service teams as well as customers. You will collaborate with the product teams to deliver the best solutions with efficient use of resources and technologies. You will work with all stakeholders to scope work, identify appropriate resources, set goals, track and report progress, develop schedules, and communicate to customers. You will also assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-taking to maximize business value. You must possess customer facing skills that enable you to represent AWS well within a customer’s environment and drive discussions with senior personnel regarding program delivery, technology, best practices, and risk management. You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you assist our customers take advantage of the efficiencies, cost savings and quick innovation available in the AWS cloud. This position will require the candidate to: · Demonstrate excellent customer service skills through all levels of communication. · Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, while understanding and identifying opportunities for customers. · Create and articulate compelling value propositions around AWS products and services. · Accelerate customer adoption through education and engagement. · Assist customer in identifying use cases for priority adoption of AWS as well as best practices implementations. · Assist in developing long-term strategic relationships with key accounts. · Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team. BASIC QUALIFICATIONS · 5+ years leading complex IT/technical/engineering programs. · Bachelor's degree in Science, Technology, Engineering, Math (“STEM” majors) or equivalent experience (Computer Science preferred). · Direct experience implementing AWS/cloud services. · Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business. · Ability to translate customer business challenges and priorities into technology solutions. · Knowledge of key technology trends impacting enterprises – IoT, Big Data, Mobile, and AI. · Ability and interest in traveling a minimum of 50% (There will be travel to different states and with overnight stays) PREFERRED QUALIFICATIONS · Public Sector knowledge and experience. · PMP certified · Salesforce experience (Reports and CRM). · Technical experience and a solid understanding of cloud computing. · AWS Technical Certifications. · Demonstrated ability to deliver information at the C-suite/VP level. · Demonstrated organizational and troubleshooting skills with attention to detail. · Self-motivated problem solver with the ability to thrive in a dynamic and customer-focused environment. · Strong writing skills with the ability to draft client ready documents, email and internal reports. · Deep understanding of software development/engineering lifecycle from conception to delivery. · Prior experience working with or managing large technical programs, particularly at global companies · Familiarity with agile software development practices to include dev/ops and CI/CD (Continuous Integration/Continuous Delivery) as well as associated technologies (serverless computing, microservices, containerization). · Understanding of compliance requirements of highly regulated customers in the public sector to include system accreditation frameworks which leverage the NIST guidelines. In addition, a working knowledge of FedRAMP,FISMA and DISA SRG · Strong organizational and troubleshooting skills with precise attention to detail. · Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change. · Highly analytical, technically proficient, and able to learn new tools and software quickly. · Active listening skills; demonstrated ability to ask effective questions. Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

The Learning Architect is responsible for delivering strategic learning solutions that increase the capability of U.S. Cellular associates and leaders to deliver on business objectives.  This role supports all phases of program development and delivery of learning solutions to include research, needs assessment, strategy development, design, development, delivery, and methods to determine program effectiveness. This role serves as program lead with budget and resource responsibility.    The role will be focused on one or more core program areas (for example: sales, customer service, etc.) and be responsible for the strategy of the assigned program area(s).  The area of focus will change based on evolving business needs. Engage and consult with executive and/or functional business leaders to gain deep understanding of current and emerging business objectives, key initiatives, talent strategies, and organizational challenges Develop, modify, and implement performance strategies, both training and non-training, that deliver on organizational objectives.  This includes conducting needs analyses to assess the state of the business and identifying key performance and skills/knowledge gaps  Research, pilot, and implement cost-effective learning solutions as business needs change.  Ensure integration of new technologies/products/processes/philosophies into the appropriate programs.  Design, develop, implement, and review/approve of training materials/content and processes to ensure deliverables meet standards of excellence and consistency for effective learning and business results Consult with Learning Services and Leadership & Organization Development teams to ensure solutions are tightly integrated, impacts are identified and addressed Engage the Organizational Development team for organizational design, development, or Change Management/organizational support. Partner on the development of deliverables, as needed Define and document recommendations; present, gather feedback, and revise accordingly Leverage experiences in business operations, business strategy and leadership to craft best-fit learning solutions Engage with leaders to acquire project funding and approvals. Partner with stakeholders to ensure all initiatives are delivered on time, in-scope, and within budget Facilitate/teach training programs for associates and other partners as assigned.  Facilitate organizational development interventions as assigned Participate in the planning, design, and implementation of marketing and communication strategies to build awareness of the organization’s curriculum and learning opportunities Define metrics and work with HRSPI to develop and maintain a learning dashboard to track progress and execution of training programs Assist with resource allocation, (matrixed and consultant resources) set timelines, and provide oversight in training development and delivery.  May lead team of learning professionals (matrixed and consultant) teams as necessary Take action to improve overall quality and effectiveness of work products and supporting infrastructure on an ongoing basis Ensure information is accurate, up to date, and communicated to the appropriate key stakeholders and partners Review status of learning programs, manage schedules, prepare status reports, and perform value analysis and reporting Assess program issues and develop resolutions to meet productivity, quality, and customer-satisfaction goals Travel up to 40% may be required.  Ability to travel and work non-traditional work schedules as needed Bachelor’s degree required. Master’s Degree or advanced studies in learning and development, instructional design, or related field preferred Minimum of 7 years’ of experience in adult learning and development roles.  Experience serving as a leader of people strongly preferred Program management experience leading large, complex projects and training development. Strong interpersonal skills; ability to build strategic alliances with leadership and key partners to gain commitment and implement performance solutions Strategic business focus with an understanding of the Leaders’ perspective on emerging learning opportunities to support key business objectives Advanced knowledge of training methodology in each phase of the training lifecycle, i.e., assessment, design, development, implementation, and evaluation Knowledge of consulting on learning practices including needs analysis, skill and performance assessments, organizational interventions, facilitation, and the design and delivery of content for various audiences Strong interpersonal, presentation, and facilitation skills. Ability to provide and receive constructive feedback in a timely, clear and professional manner Strong analytical skills; ability to use data to drive decision-making and recommendations for performance solutions. Ability to distill data into concise, relevant presentations for executive audiences Demonstrated experience with Instructional Design principles and development applications, e.g., e-learning software, image and media editing software, etc Ability to assess the need for change management support and knowing when to engage the Change Management team within Organizational Effectiveness.  Light knowledge and ability to develop Change Management deliverables (e.g., Communications Plan, etc.) Demonstrated ability to use web-based applications for collaboration and facilitation, e.g., WebEx, Skype, social media sites, etc Proficient in Microsoft Office applications U.S. Cellular® is an EEO employer and gives consideration to qualified applicants without regard to race/color/age/religion/sex/sexual orientation/gender identity/national origin/disability/veteran status, pregnancy or genetic information.

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: colleaguecare@AssociatedBank.com or call: (800) 878-3282. JOB SUMMARY  Under limited supervision, responsible for business development and administration of assigned Personal Trust accounts, as well as other types of Trust Department accounts as assigned. Responsible for the development and expansion of low and high level relationships for existing high net worth clients leading to the growth of assets and revenues under their administration through successful account retention and sales to both existing and new customers. The position is responsible for providing sophisticated wealth planning perspectives and solutions, acting as an expert and consultant for internal partners and profiling for cross-selling opportunities. In addition, the individual should be confident in the development of independent new business with existing clients and external prospects.  COMPLIANCE STATEMENT   Responsible for expanding and deepening customer relationships by identifying customers’ needs comprehensively and matching their needs with selections and resources within the colleague’s assigned business line and across all business lines of Associated Bank.  As a valued colleague of Associated Bank you play a critical role in delivering an exceptional customer experience during every interaction. Expectations for this position require the ongoing focus on building solid and long lasting relationships by engaging all customers in a positive manner. Colleagues should provide customers a positive experience that includes undivided attention, straightforward and knowledgeable service and ensure that the customer’s best interests are our number one priority. Consistency around customer experience guidelines is key and expected from all of our colleagues. Our goal is to simplify the customer experience and deliver outstanding service to every customer, every time.  Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering requirements. Responsible to report any procedure or process that doesn’t meet regulatory requirements including fraud, whether suspected or confirmed, to management. This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associated’s anonymous Ethics Hotline.  KEY RESULT AREAS  New business development  Strategic Planning  Customer Retention  Regulation and Compliance  Process Improvement  Community Involvement  Supervision JOB ACCOUNTABILITIES   -Independently or in collaboration with other partners, create and/or coordinate specific sales proposals to generate new business. In addition, the individual can build and expand referral source opportunities both internally and externally.  -Profile existing customer base, and that of Service Administrators, for additional financial service needs in order to identify cross-selling opportunities through referrals to internal partners within and/or outside of Private Client and Institutional Services.  -Strong listening and questioning skills in order to provide advice and consult with clients concerning a broad range of financial planning areas including advanced estate and generation planning, retirement planning, investment management, risk management, charitable planning, and risk management.  -Participate in community and business functions/groups to ensure a positive image for the bank within the region’s marketplace. Establish referral contacts within the community.  -Perform administrative duties of assigned accounts including reviewing client correspondence and processing requests for information, scheduling of appointments, entering memos on capital base, approving bills, processing discretionary payment requests, reviewing and coordinating investment cash flow needs with the investment officer.  -Ensure compliance with policies and procedures related to all aspects of the position and keep informed of new legal, regulatory, and tax developments.  -Review and analyze legal documents including revocable and irrevocable trusts, wills, real estate, agency agreements, and custody agreements to determine effective administration and compliance with documented provisions.  -Potentially supervise the activities and development of assigned Support Staff or Officers to ensure sales goals and customer service standards are met.  Qualifications   EDUCATION  Bachelor's Degree or equivalent combination of education and experience Business, Finance, Accounting Required Master's Degree Business, Finance, Accounting Preferred  JD Business, Finance, Accounting Preferred  EXPERIENCE  10-12 years Business development or Personal Trust relationship management. Required 12-15 years Demonstrated success in planning, organizing and executing on internal investment agency, institutional and personal trust sales within a regional banking environment.  Experience in developing internal network of bank product line referral source and external COI development.  Through understanding of discretionary asset management and fiduciary administration.  Past track record of sales and client management success.  Strong knowledge of other business line products.  Complexity of relationship and accounts varies from low to high depending upon level and experience.  Personal Trust administration experience. Required  LICENSES & CERTIFICATIONS   CFP-Certified Financial Planner by start date Preferred  CPA - Certified Public Accountant by start date Preferred  CFA-Charted Financial Analysis by start date Preferred  Series 6-Investment Company Product/Variable Life Contracts Representative Exam by start date Preferred  Series 63-Uniform Securities Agent State Law Exam by start date Preferred  Series 7-Stockbroker Exam by start date Preferred  CTFA-Certified Trust and Financial Advisor by start date Preferred Must have access to reliable transportation and the ability to lawfully drive self, if applicable. by start date Required.

Administrative duties such as Pulling retailer sales reports as needed Manufacturer new item submissions Manufacturer item Price changes / updates Manufacturer Account Receivable / Accounts Payables Manufacturer Inventory Reports as needed  Manage Retail Account Manager requests for additional support such as ads/MCB’s/Demos  Microsoft Power Point presentations for Retailer Category Reviews, New item presentations, etc  Monthly and quarterly sales reports for Manufacturers as needed  Liason between the distributor/retailer and manufacturers to handle Discrepancy Reports and Shipping/Receiving questions/issues  Complete all registration forms as needed for the manufacturer for Trade Shows / Events  Ensure all vendor materials are sent to the venues for Trade Show Manage a monthly spreadsheet for all manufacturers to keep track of sales and retailer Points of Distribution  Other administrative duties as assigned  Skills Preferred Previous Distributor / Brokerage experience a plus Excel Microsoft Word / Power Point Multitasker Bilingual in Spanish preferred