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3 Customer Service jobs

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Unitus Community Credit Union
Member Advocate, Credit Union Branch, Gresham OR - Spanish-speaking skills preferred!
Unitus Community Credit Union Gresham, OR, USA
We're growing! Unitus is adding a branch in Gresham and is looking for several Member Advocates! At Unitus, each employee has an opportunity to make a difference for our members. As part of a branch team, the Member Advocate will initiate sales, process routine transactions, open new accounts and take loan applications to ensure our commitment for unparalleled service – the kind that creates the Unitus difference. Our strong team of leaders, outstanding culture, above market benefits, continuous involvement in the communities we serve, and competitive pay programs make Unitus an excellent place to contribute and grow your talents.  Primary Duties:  Work with members in-person to leverage excellent consultation and sales skills to proactively assist new and existing members to open new accounts, apply for loans, and learn about and be referred to other lines of business  Perform all types of monetary/non-monetary transactions using knowledge of fraud prevention, excellence in service and accuracy in transactions processed  Continuously develop knowledge of credit union products and services and the internal computer systems used to manage member accounts  Collaborate with other staff in branches or departments to research and resolve questions or concerns.  Exceed sales and service goals designed with a member focus As an ideal candidate, you will have:  Associates degree or equivalent in work experience.  A minimum of one year of experience in a customer service or financial services role that includes experience with assisting customers in person or by telephone, preferably handling cash   Strong communication and interpersonal skills and experience in using technology to accomplish work  Strong attention to detail and the ability to be accurate in handling member financial transactions and balance daily.  Must be able to be certified through NMLS  Ability to learn information quickly and maintain composure under pressure routinely  Bi-lingual skills a plus, particularly Spanish-speaking skills  Candidates who have prior experience in a credit union or bank providing assistance with financial services products and using cross-selling skills may be considered at the Member Advocate 2 level for this role What’s it really like to work here? We are a people-focused organization that places an emphasis on culture. Unitus is local, successful, and committed to continuously improving and growing!  Unitus Community Credit Union (Unitus) is an equal opportunity employer. We are dedicated to a policy of non-discrimination in employment based on race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process.
Feb 14, 2019
Full time
We're growing! Unitus is adding a branch in Gresham and is looking for several Member Advocates! At Unitus, each employee has an opportunity to make a difference for our members. As part of a branch team, the Member Advocate will initiate sales, process routine transactions, open new accounts and take loan applications to ensure our commitment for unparalleled service – the kind that creates the Unitus difference. Our strong team of leaders, outstanding culture, above market benefits, continuous involvement in the communities we serve, and competitive pay programs make Unitus an excellent place to contribute and grow your talents.  Primary Duties:  Work with members in-person to leverage excellent consultation and sales skills to proactively assist new and existing members to open new accounts, apply for loans, and learn about and be referred to other lines of business  Perform all types of monetary/non-monetary transactions using knowledge of fraud prevention, excellence in service and accuracy in transactions processed  Continuously develop knowledge of credit union products and services and the internal computer systems used to manage member accounts  Collaborate with other staff in branches or departments to research and resolve questions or concerns.  Exceed sales and service goals designed with a member focus As an ideal candidate, you will have:  Associates degree or equivalent in work experience.  A minimum of one year of experience in a customer service or financial services role that includes experience with assisting customers in person or by telephone, preferably handling cash   Strong communication and interpersonal skills and experience in using technology to accomplish work  Strong attention to detail and the ability to be accurate in handling member financial transactions and balance daily.  Must be able to be certified through NMLS  Ability to learn information quickly and maintain composure under pressure routinely  Bi-lingual skills a plus, particularly Spanish-speaking skills  Candidates who have prior experience in a credit union or bank providing assistance with financial services products and using cross-selling skills may be considered at the Member Advocate 2 level for this role What’s it really like to work here? We are a people-focused organization that places an emphasis on culture. Unitus is local, successful, and committed to continuously improving and growing!  Unitus Community Credit Union (Unitus) is an equal opportunity employer. We are dedicated to a policy of non-discrimination in employment based on race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process.
Gap Inc.
Assistant Manager - ATHLETA
Gap Inc. Oak Brook, IL, USA
We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. Collaboration is a real thing here — because we know that individually we’re strong, but together we’re unstoppable. Athleta is a certified B Corporation, which means that we put people and planet right up there with profit, and we’re committed to using business as a force for good.  ABOUT THE ROLE The Assistant Manager is a brand consumer and brand advocate for Athleta Retail Stores. The role supports the Associate Manager & General Manager in driving an innovative, amazing customer experience, in an effort to operate sales profitably. The Athleta Assistant Manager serves as an important field representative on the brand’s cross-functional team, partnering with the Associate Manager and GM to execute on merchandise product lines, brand marketing messages, and key assortment plans, while helping to develop and execute a brand-right customer service experience that exceeds expectations and sets Athleta apart from the competition. The Assistant Manager is responsible for executing the day-to-day plans and strategies to provide an amazing in-store experience. This role assesses customer experience feedback and ensures the development of action plans for improvement, to address concerns, and maintain a consistently compelling, innovative experience that delights our customer and consistently exceeds her expectations. The GM models and can clearly articulate the Athleta vision and strategy to store team in a way that engages, motivates, and inspires a customer-centric culture. RESPONSIBILITIES: WHAT YOU'LL DO Implements action plans to improve key performance indicators to maximize business Partners with Store Manager and GM to drive store employee talent attraction and retention efforts to drive maximum employee engagement Assists Associate Store Manager with hiring and recruiting of store employees Assists Associate Store Manager with on-the-job training to new employees Assesses the effectiveness of the team, and provides the appropriate level of coaching performance feedback Ensures desired brand experience is being fostered in store through individual and team customer interactions Promotes community involvement to drive brand awareness and loyalty Fosters customer centric culture by recognizing and rewarding team Serves as leader on duty Creates and outstanding shopping experience bringing Athleta to life through this new expression of the brand (understands and leverages Call Center, catalog & online store) Has a passion for delivering exceptional service everyday and inspires by example Creates an inspiring shopping environment through effective merchandising capability, high in store standards and compelling visual presentation Responsible for opening and closing procedures Works with visual merchandising team to effectively position merchandise and signage within the store Completes projects as assigned by Associate Store Manager and GM This role may require a focus on one or more specialties including but not limited to visual merchandising, human resources, community involvement, inventory management WHO YOU ARE Ability to establish & maintain effective relationships with employees and customers Possesses a strong character/ethical core – distinctly knows the difference between doing what is right vs. doing the right thing Ability to interact cooperatively and work as a team towards a common goal. Can communicate a compelling vision and manage successes and failings along the journey in a highly collaborative fashion Results driven – Inspires and motivates to exceed goals Skilled problem-solver – Applies rigorous logic & methods to solve ambiguous problems Effectively prioritizes and provides focus for self and team, with appropriate attention to detail Effective Communicator (verbal and written) – Clearly articulates point-of-view, adapts communication style to audience, listens and asks questions to solicit feedback, and disseminates information effectively Leads through coaching and motivation. Can build a winning team filled to achieve the same end-goal. Sets a compelling vision and manage successes and failings along the journey in a highly collaborative fashion Demonstrates ability to build and maintain strong, business-oriented relationships with leaders at all levels Possesses a strong visual merchandising sense; knows the power of styling to drive customer satisfaction Knowledge of in store systems, policy and procedure Experience: Minimum 6 months previous retail experience preferred Education: Some college preferred Physical Requirements: Ability to travel as required Ability to work nights and weekends as appropriate to schedule requirements Ability to lift and carry 30lbs Ability to maneuver around sales floor, back room and office areas This job description intends to describe the general nature and level of work being performed by associates assigned to this job. It is not intended include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. BENEFITS AT ATHLETA Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy, and Athleta, and 30% off at Outlet. One of the most competitive Paid Time Off plans in the industry.* Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.* Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.* Employee stock purchase plan.* Medical, dental, vision and life insurance.*
Feb 05, 2019
Full time
We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. Collaboration is a real thing here — because we know that individually we’re strong, but together we’re unstoppable. Athleta is a certified B Corporation, which means that we put people and planet right up there with profit, and we’re committed to using business as a force for good.  ABOUT THE ROLE The Assistant Manager is a brand consumer and brand advocate for Athleta Retail Stores. The role supports the Associate Manager & General Manager in driving an innovative, amazing customer experience, in an effort to operate sales profitably. The Athleta Assistant Manager serves as an important field representative on the brand’s cross-functional team, partnering with the Associate Manager and GM to execute on merchandise product lines, brand marketing messages, and key assortment plans, while helping to develop and execute a brand-right customer service experience that exceeds expectations and sets Athleta apart from the competition. The Assistant Manager is responsible for executing the day-to-day plans and strategies to provide an amazing in-store experience. This role assesses customer experience feedback and ensures the development of action plans for improvement, to address concerns, and maintain a consistently compelling, innovative experience that delights our customer and consistently exceeds her expectations. The GM models and can clearly articulate the Athleta vision and strategy to store team in a way that engages, motivates, and inspires a customer-centric culture. RESPONSIBILITIES: WHAT YOU'LL DO Implements action plans to improve key performance indicators to maximize business Partners with Store Manager and GM to drive store employee talent attraction and retention efforts to drive maximum employee engagement Assists Associate Store Manager with hiring and recruiting of store employees Assists Associate Store Manager with on-the-job training to new employees Assesses the effectiveness of the team, and provides the appropriate level of coaching performance feedback Ensures desired brand experience is being fostered in store through individual and team customer interactions Promotes community involvement to drive brand awareness and loyalty Fosters customer centric culture by recognizing and rewarding team Serves as leader on duty Creates and outstanding shopping experience bringing Athleta to life through this new expression of the brand (understands and leverages Call Center, catalog & online store) Has a passion for delivering exceptional service everyday and inspires by example Creates an inspiring shopping environment through effective merchandising capability, high in store standards and compelling visual presentation Responsible for opening and closing procedures Works with visual merchandising team to effectively position merchandise and signage within the store Completes projects as assigned by Associate Store Manager and GM This role may require a focus on one or more specialties including but not limited to visual merchandising, human resources, community involvement, inventory management WHO YOU ARE Ability to establish & maintain effective relationships with employees and customers Possesses a strong character/ethical core – distinctly knows the difference between doing what is right vs. doing the right thing Ability to interact cooperatively and work as a team towards a common goal. Can communicate a compelling vision and manage successes and failings along the journey in a highly collaborative fashion Results driven – Inspires and motivates to exceed goals Skilled problem-solver – Applies rigorous logic & methods to solve ambiguous problems Effectively prioritizes and provides focus for self and team, with appropriate attention to detail Effective Communicator (verbal and written) – Clearly articulates point-of-view, adapts communication style to audience, listens and asks questions to solicit feedback, and disseminates information effectively Leads through coaching and motivation. Can build a winning team filled to achieve the same end-goal. Sets a compelling vision and manage successes and failings along the journey in a highly collaborative fashion Demonstrates ability to build and maintain strong, business-oriented relationships with leaders at all levels Possesses a strong visual merchandising sense; knows the power of styling to drive customer satisfaction Knowledge of in store systems, policy and procedure Experience: Minimum 6 months previous retail experience preferred Education: Some college preferred Physical Requirements: Ability to travel as required Ability to work nights and weekends as appropriate to schedule requirements Ability to lift and carry 30lbs Ability to maneuver around sales floor, back room and office areas This job description intends to describe the general nature and level of work being performed by associates assigned to this job. It is not intended include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. BENEFITS AT ATHLETA Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy, and Athleta, and 30% off at Outlet. One of the most competitive Paid Time Off plans in the industry.* Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.* Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.* Employee stock purchase plan.* Medical, dental, vision and life insurance.*
Facebook
Market Specialist, Spanish - WhatsApp
Facebook Menlo Park, CA, USA
WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.    WhatsApp Customer Operations' mission is to make each user feel like WhatsApp was made for them.   WhatsApp Customer Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for WhatsApp users.   RESPONSIBILITIES Provide friendly and efficient customer support via email in English and Spanish to WhatsApp users around the world Troubleshoot user issues and escalate issues to developers and other cross-functional partners Be an advocate for the user base you support and a voice of the user to the rest of the company Continually learn how WhatsApp works on different smartphone operating systems and what features are available on each platform Evaluate the organization of your workflow to find new issues in the support queues and improved ways of handling existing issues MINIMUM QUALIFICATIONS Bachelor's degree from the United States or equivalent university degree from another country 1+ years customer support experience Experience using and learning the iOS, Android, and Windows Phone operating systems Experience multitasking and managing priorities Bilingual in English and Spanish (read, write and speak) Experience composing answers to help users Experience balancing independent tasks/goals while contributing to team goals and collaborating with other team members Must have the ability to obtain work authorization in the United States at the time of hire, and maintain ongoing work authorization during employment No international relocation Knowledge of Latin America and its culture Experience with communication, presentation, clarifying and summarizing issues PREFERRED QUALIFICATIONS Technical Support background 4+ years of in country experience in Argentina or Colombia within the last 10 years
Feb 05, 2019
Full time
WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.    WhatsApp Customer Operations' mission is to make each user feel like WhatsApp was made for them.   WhatsApp Customer Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for WhatsApp users.   RESPONSIBILITIES Provide friendly and efficient customer support via email in English and Spanish to WhatsApp users around the world Troubleshoot user issues and escalate issues to developers and other cross-functional partners Be an advocate for the user base you support and a voice of the user to the rest of the company Continually learn how WhatsApp works on different smartphone operating systems and what features are available on each platform Evaluate the organization of your workflow to find new issues in the support queues and improved ways of handling existing issues MINIMUM QUALIFICATIONS Bachelor's degree from the United States or equivalent university degree from another country 1+ years customer support experience Experience using and learning the iOS, Android, and Windows Phone operating systems Experience multitasking and managing priorities Bilingual in English and Spanish (read, write and speak) Experience composing answers to help users Experience balancing independent tasks/goals while contributing to team goals and collaborating with other team members Must have the ability to obtain work authorization in the United States at the time of hire, and maintain ongoing work authorization during employment No international relocation Knowledge of Latin America and its culture Experience with communication, presentation, clarifying and summarizing issues PREFERRED QUALIFICATIONS Technical Support background 4+ years of in country experience in Argentina or Colombia within the last 10 years
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