1 Customer Service jobs

Renewals Specialist, Sales Solutions   LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can. We’re much more than a digital resume – we transform lives through innovative products and technology. Searching for your dream job? At LinkedIn, we strive to help our employees find passion and purpose. Join us in changing the way the world works. We are looking for a Renewals Specialist to join our team in contributing to successful client relationships within the sales industry. You will be responsible for making sure that clients renew their contracts with LinkedIn Sales Solutions’ products and services. You will focus on a portfolio of client accounts to ensure there is engagement in products through discovery, training and ultimately guaranteeing the investment made in LSS best meets the clients’ needs. Responsibilities : Execute small account contract renewals that maximize contract value while protecting and enhancing the customer relationship Own, drive and manage the renewal process for a high volume of customers Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive renewal to on-time closure Provide executive management with complete visibility to renewals and solicit executive involvement as required Communicate risk clearly and take the lead in developing resolution strategies Accurately maintain a quarterly forecast of renewals in your territory Basic Qualifications : 2+ years of experience in sales or account management with a focus on negotiating contracts 2+ years of experience managing phone transactions Experience managing high volume of customers and renewals Preferred Qualifications : Experience in a software, SaaS or startup environment Proficiency in MS Office (Outlook, Excel, Word and PowerPoint) Solid negotiation skills that allow for value-based contract negotiations at the senior level Excellent communication and project, time and customer management skills Demonstrated ability to find, manage and close Enterprise businesses in an evangelistic sales environment LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer